Field Technical Support Representative
hace 6 meses
**Job Description**:
Relevant years of local in country experience: > 2 years
- Good oral and written communication skills in local language
- Good interpersonal skills
- Industry standard skills normally expected from an onsite support technician including:
- ServiceNow ticket handling
- Microsoft Windows and Apple operating system - all related issues
- How-to assistance of End User assigned IT devices and software
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
- Perform basic HW support for Desktop & Laptop:
- RAM upgrade
- Keyboard exchange
- SSD HD replacement
- Assistance on Software related issues (Standard & Non-Standard)
- Microsoft Office 365 suite
- Software deployment
- Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
- Smartphones & Portable Devices experiences for SIM handling and provisioning
- Meeting room support (Audio and Video Equipment)
- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support)
- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Stock management (incoming & outgoing IT goods)
- End user training and education
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