Customer Operations Specialist

hace 3 semanas


Buenos Aires, Argentina PedidosYa A tiempo completo
Descripción del empleo

  • Ser responsable del journey de nuestros usuarios, identificando áreas de oportunidad en la experiencia y desafiando el status quo, con el objetivo de mejorar nuestros procesos y asegurar la calidad del servicio.
  • Liderar proyectos de mejora de manera autónoma, ágil y escalable, interactuando con equipos locales y globales, asegurando la correcta sinergia entre equipos con un enfoque data-driven e iterativo. 
  • Trabajo en equipo con pares y líderes de toda la organización, tanto equipos regionales, como globales (Delivery Hero).
  • Guiar al equipo en la calidad de los análisis y entregables, co-creando datos y reportes de calidad para la comunicación con stakeholders.
  • Diseñar y llevar a cabo iniciativas con impacto en nuestros principales indicadores.
  • Liderar equipos

Requisitos

  • Manejo de SQL 
  • Nivel avanzado de Inglés
  • Es un plus que cuentes con manejo de herramientas de reporting como datastudio ó Tableau.
  • Visión customer centric 
  • Excelentes habilidades interpersonales y de trabajo en equipo.
  • Flexibilidad para adaptarse a desafíos y contextos dinámicos.


Información adicional

La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.

En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto. 

#CoolturaPeYa #LaDiversidadNosPotencia



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