Operations Team Leader

hace 4 días


Buenos Aires, Argentina TIJE S A A tiempo completo

TIJE Group es una empresa líder por su capacidad innovadora en el sector turismo, reúne soluciones integrales a través de sus unidades de negocio: GoTrenes, GoTravelRES, Tije.com, Tije Asociados y Safe Travel Assistance. Con más de 25 años de trayectoria, se destaca el compromiso con la calidad, el profesionalismo y dedicación a brindar experiencias de viaje inolvidables. Operations Team Leader Argentina As we grow will become the Team leader of the whole operations team. Coverage of incoming customer service Backoffice Reissuing of tickets and reconciliation. Settle balances in Backoffice B2. Responsible after 1 year for UETTR Checking GDS queues across OID’s and updating clients about changes. Training of new agents Make sure all Test bookings are actioned by end of day Communicating with suppliers on manual post-ticketing transactions Resolve complaints coming from clients (not meta partners) Tracking each incoming order - review and if necessary deep dive. Liaise with Finance on “Refunds to Supplier”, liaise with tech team regarding bugs and other issues, liaise with revenue team on sales fluctuations. Scheduling shifts and vacation days Requisitos: Titulación mínima: Graduad de turismo (preferentemente). Experiencia: 5 o más Idioma: Inglés Avanzado Sistemas requeridos: Dominio GDS Amadeus y/o Sabre – nivel intermedio a avanzado – excluyente – Beneficios Work from Anywhere Descuentos exclusivos en todos los productos Tije Día de cumpleaños libre Reintegro de Gym ️‍️ Reintegro de Conectividad ‍ Beneficios Tarjeta 365 ‍‍ Prepaga Swiss Medical Capacitaciones para que puedas potenciar tu desarrollo ‍


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