Delivery Lead

Fundada en 2004,
OLIVER
es la primera y única empresa del mundo especializada en diseñar, crear y gestionar agencias internas, como así también ecosistemas de marketing a medida para las distintas marcas con las que trabajamos. Actualmente, contamos en nuestro haber con más de 300 clientes, situados en más de 40 países. Nuestro modelo único impulsa la creatividad y la eficiencia, lo que nos permite ofrecer soluciones personalizadas que impactan de forma positiva en el público.

Como parte de
The Brandtech Group,
estamos a la vanguardia del desarrollo de la tecnología a través de la IA más avanzada para revolucionar la forma en que creamos y realizamos nuestro trabajo. Nuestras soluciones de IA mejoran la eficiencia, despiertan la creatividad e impulsan la toma de decisiones acertadas, lo que permite a nuestros equipos producir resultados innovadores e impactantes.

About The Role
As the Delivery Lead, you will provide strategic direction and leadership to a dynamic team of senior and junior project managers. Your primary focus will be to ensure the successful delivery and quality of projects across multiple domains while fostering a culture of excellence, collaboration, and continuous improvement within the team.

Key Responsibilities

• Leadership and Mentorship: Manage, supervise and mentor a team of project managers, supporting their performance and professional development and fostering a collaborative, AI-first, high-performance culture.
• Quality Assurance: Supervise the delivery quality of projects, ensuring they meet or exceed client expectations and adhere to organizational standards.
• Strategic Oversight: Oversee the planning, execution, and delivery of multiple projects, aligning them with organizational goals and client needs. Optimize project processes and methodologies for better outcomes.
• Hands-On Management: Take a proactive role in handling complex projects and those identified as at risk, intervening hands on and implementing strategies to prevent potential failures and ensure successful outcomes.
• Resource Management: Efficiently supervise resource allocation across projects, optimizing team capacity and capabilities to ensure successful delivery, and manage resources hands on for complex initiatives.
• Client Engagement: Act as an escalation point for complex client issues, maintaining strong relationships and identifying upsell and cross-sell opportunities, working directly with the account managers and leads.
• Process Optimization: Lead initiatives for process improvements within project management practices, championing the use of our PM tool, OMG, to drive efficiency and quality.
• Operational Reporting: Own and manage operational reporting, ensuring data accuracy and providing insights to guide strategic decision-making.
• Risk Management: Oversee risk assessment and mitigation strategies, ensuring that potential project risks are identified, communicated, and addressed proactively.
• Performance Tracking: Set key performance indicators (KPIs) for the project management team, regularly reviewing progress to ensure targets are met or exceeded.

Required Skills And Experience

• Experience: 10+ years of experience in project management, including at least 2 years in a management role directing teams of project managers in creative or technical environments.
• Leadership Skills: Proven track record of leading and mentoring project management teams, fostering a culture of quality and continuous improvement.
• Project Management Expertise: Deep understanding of project management methodologies and frameworks, with experience managing complex, multi-disciplinary projects.
• Communication and Interpersonal Skills: Exceptional bilingual (English-fluent) communication skills, capable of building strong relationships with clients and team members at all organization levels.
• Problem-Solving & Collaboration: Strong collaboration, analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment, managing changes and competing priorities effectively.

Nuestros valores dan forma a todo lo que hacemos, puntualizando:

• Ser ambiciosos para alcanzar el éxito.
• Ser imaginativos para superar los límites de lo posible.
• Ser inspiradores para realizar un trabajo innovador.
• Estar siempre aprendiendo y escuchando para comprender.
• Estar enfocado en los resultados para superar las expectativas.
• Ser activamente pro inclusivos y antirracistas en nuestra comunidad, clientes y creaciones.

OLIVER, que forma parte del Grupo Brandtech, es un empleador que ofrece igualdad de oportunidades y se compromete a crear entornos de trabajo inclusivos en los que se motive a todos los empleados a alcanzar su máximo potencial, valorando y respetando las diferencias individuales. Todos los candidatos serán tenidos en cuenta sin distinción de raza, etnia, religión, sexo, orientación sexual, identidad de género, edad, neurodivergencia, estado de discapacidad o cualquier otra característica protegida por la legislación local.
OLIVER ha establecido ambiciosos objetivos medioambientales en torno a la sostenibilidad, con objetivos de reducción de emisiones basados en la ciencia. Colectivamente, trabajamos para cumplir nuestra misión, integrando la sostenibilidad en todos los departamentos y en todas las fases del ciclo de vida de los proyectos.