Order to Cash

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you´ll do

The Order-to-Cash (O2C) Training & Adoption teams are responsible for SAP-delivered trainings booked via the Training Webshop, covering the full process from registration to invoicing, customer support, rebookings, and collection activities — including the follow-up on overdue training invoices.

Core responsibilities include:

- Processing course and certification registrations for SAP Learning products (back-end & front-end)
- Providing customer support and troubleshooting
- Handling invoicing, cancellations, credit notes, and dispute case management
- Enforcing credit card payments and auto-pay options to accelerate the payment process
- Following up on overdue training invoices and performing collection activities
- Cooperating closely with external and internal customers and stakeholders
- Managing general administrative tasks
- Driving process improvements with a focus on self-service, standardization, and automation
- Leveraging AI, automation tools, macros, and chat bots to enhance operational efficiency
- Supporting the transition to cloud-based products and services
- Preparing for the adoption of additional Cash Collection tasks in the future

What you´ll bring

- Fluent written and spoken English (mandatory)
- Fluent written and spoken German (mandatory)
- Strong problem-solving skills with the ability to multitask and stay detail-oriented
- Excellent customer service and communication skills, including negotiation with customers
- Solution-oriented mindset to resolve issues that prevent on-time payment
- Ability to adapt and perform in a fast-changing environment
- Strong commitment to delivering high-quality results
- Team-oriented mindset with a collaborative spirit
- Agile mindset and openness to new ways of working
- Technical aptitude and willingness to continuously learn new tools and processes
- Adaptability to cloud-based environments and business transformation

Experience or Knowledge in the following fields as advantage:

• Data literacy: Exploring and Describing Data
• Prompt Engineering with ChatGPT
• AI & Automation Literacy
• Creation & Implementation of Macros

Meet your team

We are a diverse and friendly team covering the EMEA & MEE regions within the O2C Training department. Most of us are based in Prague, but we're fortunate to have four fantastic colleagues in Buenos Aires who bring their energy and expertise.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Finance  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid