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Technical Account Manager
hace 3 semanas
Job Overview
Ensure stable, high-performance integrations between Buyers and Sellers by resolving technical incidents, guiding onboardings, and improving data quality and Partner experience. We optimize integrations to increase conversion and enhance our Partners' experience.
Location: Remote LATAM (Buenos Aires preferred)
Employment Type: Contractor (full-time)
About Travelgate
Travelgate is the leading B2B travel connectivity marketplace, connecting buyers and sellers across the global travel industry. Through our platform, technology, and partnerships, we help businesses grow faster, smarter, and more collaboratively.
What You'll Do
- Support technical onboardings for Buyers at Travelgate.
- Provide API integration support: reproduce calls in Postman, analyze logs and JSON or XML responses, identify serialization, mapping, and business rule errors.
- Manage tickets with an SLA focus: triage, prioritization, clear communication, escalation to Engineering, and follow up through resolution.
- Improve data and content quality: content mapping, normalization of static data, detection of warnings and discrepancies.
- Monitor connection health: latency, search and booking success rates, timeouts and errors, and open incidents with suppliers when applicable.
- Create and maintain technical documentation: best practice guides, FAQs, snippets, and resolution playbooks.
- Collaborate with Product and Engineering: field feedback, validation of fixes, and participation in releases.
Identify improvement and feature adoption opportunities: smart caching, filters, and new connectivity capabilities.
What You Bring
- 1 to 2 years in technical support, integrations, or API QA.
- Solid knowledge of HTTP, REST, GraphQL, JSON, XML, and authentication with API keys or OAuth.
- Proficiency with Postman.
- Ability to read logs and trace end to end.
- Native Spanish and advanced conversational English. Portuguese is a plus.
- Excellent client-facing written and verbal communication skills.
Nice to have
- Experience in travel tech and hotel distribution: bedbanks, channel managers, CRS, PMS, or GDS.
- Knowledge of API integrations.
- Familiarity with tools such as Jira, Confluence, Kibana, Grafana, etc.
A day in the role
- Review health dashboards and ticket queues.
- Reproduce a case in Postman, analyze logs, and propose a fix.
- Follow up with a client or supplier to align on an action plan.
- Document findings and update the knowledge base.
- Coordinate with Engineering to prioritize fixes or rule adjustments.
What We Offer
Because at Travelgate, work should be rewarding, flexible, and fun.
Work & Lifestyle Perks
- Flexible hours: start between 7:00–9:00h
- Shorter workdays in August (hello, summer).
- Professional stability and a clear long-term growth path.
- Continuous training and development opportunities.
- Bonus based on company performance
- Free English classes to strengthen your skills.
Culture & Fun
- Dynamic, inclusive culture where ideas matter.
- Monthly team get-togethers every last Friday.
- Summer and Christmas parties that are truly memorable.
- Welcome pack including a backpack, water bottle, and mug.
- Fun Committee organizing monthly surprises and events.
