Customer Experience Operations

DevRev

At DevRev, we're building the future of work with
Computer
– your AI teammate.

Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.

Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it's the only platform capable of…

Complete data unification

Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action

Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers

Computer doesn't make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn't just software. Computer brings
people
back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It's why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

About the Role

We're looking for a motivated and detail-oriented
Customer Success Operations Intern
to join our CX Operations team. In this role, you'll help us enhance the quality, efficiency, and intelligence of our customer data and workflows within the
DevRev Grow app
. This is a hands-on position focused on
building automations, optimizing platform performance, and leveraging AI (agentic solutions)
to improve the visibility and accuracy of customer success operations.

What You'll Do

• Build and maintain automations
  that enhance efficiency, visibility, and data accuracy across the DevRev Grow platform.
• Ensure the
  enrichment of accounts and user profiles
  with relevant and updated information to support Customer Success initiatives.
• Keep key
  account and user fields clean, complete, and up to date
  , maintaining a single source of truth in the system.
• Identify opportunities to optimize and improve
  platform performance and workflows
  using AI and automation tools.
• Design and experiment with
  agentic solutions
  to streamline repetitive processes and support data-driven decision-making.
• Collaborate with the CX Operations team to ensure all automations are aligned with business goals and customer success metrics.

What We're Looking For

• Final-year student or recent graduate in
  Industrial Engineering, Data Analytics, Computer Science, or a related field
  .
• Strong interest in
  AI, automation, and process optimization
  — someone who enjoys experimenting with new tools and ideas.
• Familiarity with
  SQL, BigQuery
  , or similar data analysis environments.
• Detail-oriented and methodical, with strong organizational and analytical thinking.
• Curious, proactive, and eager to learn about
  Customer Success Operations
  in a SaaS environment.
• Comfortable working full-time in a fast-paced, tech-driven team.

What You'll Gain

• Hands-on experience in
  Customer Success Operations, automation design, and AI-driven process optimization
  .
• Practical exposure to managing and improving real data workflows in the
  DevRev Grow platform
  .
• Opportunity to build and test
  agentic use cases
  that directly enhance team efficiency and customer visibility.
• Cross-functional collaboration with Product, Data, and Customer Success teams.
• A front-row seat to how
  AI and automation are transforming SaaS operations
  .

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev