Distributed Systems Engineering Advisor

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Distributed Systems Engineering Advisor

Responsibilities:

• Technically coordinate requirements for critical initiatives, such as special projects or critical incidents, by collaborating with OS, Database, Storage, VMWare, Middleware, Cloud, and other infrastructure solution teams.
• Act as a technical reference, ensuring proper execution of deliverables and achievement of project objectives.
• Work on complex technical solutions, ensuring they meet requirements for scalability, security, reliability, and performance.
• Provide expert guidance in troubleshooting, root cause analysis, and resolution of high-impact incidents across distributed environments.
• Drive continuous improvement by identifying opportunities for automation, optimization, and adoption of best practices in distributed systems.
• Apply ITIL methodologies, especially in incident, problem, and change management, ensuring operational continuity and continuous improvement.
• Manage internal and external stakeholders, maintaining effective and transparent communication throughout the project lifecycle.
• Ensure customer experience and satisfaction, especially during production rollout and post-implementation phases.
• Collaborate with teams distributed across LATAM, EMEA, and the USA, adapting to multicultural and remote work environments.
• Stay up to date with emerging technologies and trends in distributed systems, cloud computing, and infrastructure engineering.

Requirements:

• Proven experience as a technical advisor in technology innovation, distributed systems, or critical initiatives.
• Strong knowledge of operating systems, databases, storage, virtualization (VMWare), middleware, cloud platforms (e.g., AWS, Azure, GCP), and distributed architectures.
• Hands-on experience with troubleshooting and resolving complex technical issues in large-scale, mission-critical environments.
• Certification or practical experience in ITIL methodologies (incident, problem, and change management).
• Experience with automation tools and scripting (e.g., Python, PowerShell, Ansible, Terraform) is a plus.
• Excellent communication and stakeholder management skills.
• Customer-oriented mindset and focus on service quality.
• Experience working with international and multicultural teams.
• Advanced English level (spoken and written).

Desirable:

• Technical certifications (ITIL, PMP, cloud platforms, specific technologies).
• Experience in migrations, automation, and cloud projects.
• Familiarity with DevOps practices and CI/CD pipelines.
• Experience with monitoring, observability, and incident response tools (e.g., Splunk, Prometheus, Moogsoft).
• Basic Portuguese language skills.

Our culture:
Our aspiration is to move money and information in ways that move the world. Our goal is to deliver superior value to our clients through cutting-edge technology, focused innovation and excellence in everything we do.

Our values:
Our values guide how we make decisions and fulfill our commitments to clients and to each other. They articulate what matters to us — what we believe is important. They guide our day-to-day decision making and anchor the culture we want to work in.

Earn the customer's trust every day;
Create with purpose;
Inspire and achieve excellence;
Do the right thing;
Keep the promise of one Fiserv;

Our culture, rooted in our collective pride and recognition of each individual's achievements, is visible every day through our shared posts #FiservProud on social media.
 

Our benefits:

• Lunch reimbursement
• Top-tier health medical plan
• Life insurance
• Childcare expense reimbursement
• School supplies kit
• Birthday day off
• Continuous training
• Internal recognition program
• Employee wellness and assistance program
• WellHub (Gympass)

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.