Field Support Analyst

About The Role
As a Field Support Analyst, you will ensure the operational efficiency of the company's technological systems and equipment by providing first-line technical support to users. Your mission is to resolve issues, assist in maintaining IT infrastructure, and ensure a stable and functional technology environment that contributes to business continuity and productivity.

In This Role, You Will

• Provide on-site support to resolve technical issues.
• Respond to calls and log occurrences in management systems.
• Assist users in configuring and using software and equipment.
• Install and update software and operating systems.
• Monitor the performance of computers, networks, and peripherals.
• Perform basic preventive and corrective maintenance.
• Manage calls and documentation in accordance with SLAs.
• Document procedures and solutions for the knowledge base.
• Communicate clearly and efficiently with users and IT teams.
• Suggest improvements to support processes and tools.
• Collaborate with teams to resolve complex issues.
• Pursue continuous learning and relevant certifications for professional growth.

Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• University degree in Information Systems, IT Infrastructure Management, or a related field.
• 0–2 years of experience in computer equipment maintenance.
• 3+ years in network administration.
• 3+ years as an IT support technician.
• 3+ years in hardware and software maintenance and repair.
• Experience with ITSM platforms (desirable).
• ITIL and CCNA certifications (desirable).
• English level B1.

These Will Help You Stand Out

• Basic knowledge of operating systems (Windows, Linux, macOS).
• Experience in software installation, configuration, and maintenance.
• Familiarity with computer networks and basic communication protocols.
• Understanding of information security and data protection best practices.
• Experience providing technical support both in-person and remotely.
• Ability to document and manage help desk calls.
• Strong diagnostic and problem-solving skills.
• Experience with hardware and infrastructure maintenance.
• Basic knowledge of network structure and cabling.
• Strong communication skills and ability to interact with users of varying technical levels.
• Quick learning ability and a continuous improvement mindset.
• Teamwork and collaboration with other departments to resolve issues.

Benefits

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus, and many other benefits that we are going to share during the selection process.

Cognizant siempre está buscando talento. Continuamente buscamos candidatos que colmen las expectativas del negocio.
Este aviso laboral representa un potencial trabajo futuro dentro de nuestra compañía. Si bien la posición no está abierta actualmente, queremos darte la oportunidad de expresar tu interés en futuras oportunidades. Si estas vacantes se activan, te contactaremos y en ese momento podrás definir si te interesa o no participar del proceso de selección.
Gracias por tu interés