Senior Credits

hace 17 horas

Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo
Additional Job Description

Ecolab is seeking a Senior Analyst responsible for advanced analysis, process improvement, and operational oversight within the Credit Order Management function. This role acts as a subject matter expert, supporting both day-to-day operations and strategic initiatives to optimize credit processes, ensure compliance, and drive efficiency across Ecolab divisions.
 

What You Will Do:

  • Analyze and optimize credit order management processes, identifying trends and recommending improvements to reduce order holds and streamline workflows.

  • Serve as an escalation point for complex order review issues, collaborating with supervisors, credit specialists, sales, and finance teams to resolve high-impact cases.

  • Oversee and report on order block credit queues, ensuring timely resolution and compliance with divisional credit guidelines.

  • Develop and maintain performance metrics, dashboards, and reports for leadership review.

  • Provide training, mentoring, and guidance to credit specialists.

  • Ensure adherence to SLA timelines and maintain high standards of communication with internal and external stakeholders.

  • Support the supervisor in maintaining and updating customer status lists (e.g., temporary never hold customers).

  • Research and resolve escalated customer account issues, including past due balances and credit disputes.
     

Minimum Qualifications:

  • Bachelor's degree in finance, accounting, business, or a related field.

  • 3+ years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field

  • Advanced knowledge of speaking, writing and reading English

  • Proficiency in Microsoft Excel, PowerPoint, and Office Suite.

  • Experience with credit/collections and order management systems.

  • Strong analytical, organizational, and problem-solving skills.

  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Experience leading process improvement initiatives or cross-functional projects.

  • Prior experience mentoring or training team members.

  • Ability to work independently, manage multiple priorities, and drive results in a fast-paced environment.

  • Proven critical thinking skills and decision-making skills

  • Experience supporting large corporate customers and handling complex credit scenarios.

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