Senior Collections Analyst

Overview Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team A phenomenal opportunity exists within Medallia’s Accounts Receivable team as we are looking for a Senior AR Collections Analyst to contribute and support within our specialized Collections team. This highly visible role will focus on improving the overall financial health of Medallia’s aging receivables via driving towards departmental goals and objectives. This position requires strong communication and organizational skills in addition to analytical reporting and presentation skills. This role will be reporting directly to the Accounts Receivable Senior Manager. Responsibilities Work closely with the Accounts Receivable Collections Manager to meet cash target requirements, improve departmental efficiency, and make suggestions for inter‑departmental improvements. Research and analyze customer accounts prior to making customer contact for past‑due balance. Communicate with customers via phone, email, or online meeting regarding outstanding invoices and maintain detailed collection notes. Successfully resolve difficult or complex collections challenges by utilizing technical knowledge of collections, critical thinking, and procedural guidelines. Collaborate closely with Finance, Sales, and our customers to resolve billing and collection issues. Help with forecasting accurate collection estimates for the month or quarter to the Finance team for use in company forecasts. Assist with month‑end, quarter‑end, and year‑end closing duties as needed. Minimum Qualifications Minimum of 3 years in B2B Collections Professional fluency in English Preferred Qualifications B.S. or B.A. Degree in Finance related field Proficient with NetSuite and Salesforce highly desirable; Tesorio a plus Proficient in Microsoft Office Word, Excel, and Google Suite tools SaaS industry experience Intermediate experience using MS Excel; Ptables, VLOOKUP, SUMIF, CONCATENATE, etc. Knowledge and understanding of Generally Accepted Accounting Principles (Credits and Debits), collections related policies, SOX controls, and industry best practices and procedures Proven ability to effectively manage competing priorities, and meet deadlines in a high‑volume, fast‑paced environment Strong verbal and written communication skills including presentation skills (i.e. presenting status updates and reporting to management, senior management and/or customers.) Excellent organizational and analytical skills with an eye for detail and accuracy At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal‑opportunity workplace and is an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. #J-18808-Ljbffr