Senior Credit and Collections Analyst

hace 2 semanas

Buenos Aires, Argentina Okta A tiempo completo

The duties of the Collections Analyst include ownership of cash inflow through daily collections calls, dunning system management, escalation of delinquent payments in a high volume, fast paced, goal-oriented team.

**_ Please submit your resume in English_**

**Responsible for**:

- Provide customer service regarding collection issues, resolve customer discrepancies and short payments
- Monitor collection status of larger balances and provide weekly updates to manager
- Collect on all aged outstanding accounts via telephone and written correspondence
- Accountable for reducing delinquency for assigned accounts
- Must communicate & follow up effectively with sales, customer success and professional services team regarding customer issues or delinquency on a timely basis
- Enlist the efforts of sales, customer success, and management when necessary to accelerate the collection process
- Alert manager of potential risks and exposures
- Perform other assigned tasks and duties necessary such as compiling documents for audit requests
- Respond to all customer inquiries concerning invoices and record information in a timely manner
- Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to customers and internal sales team
- Meet defined department goals and activity metrics

**Qualifications**
- Fluent in English
- Bachelor's degree in a Finance/Accounting/STEM related field or equivalent work experience
- 3+ years of B2B collections experience in SaaS - Knowledge of collections procedures
- Proven verbal and written communication skills with all levels of customer contacts, sales personnel, colleges, and internal legal team
- A high degree of diplomacy
- Ability to multitask, prioritize, and process a high volume of transactions with proficiency, accuracy and integrity
- Commitment to excellent customer service
- Proficiency with NetSuite ERP
- Accounts Receivable knowledge/experience is a plus

LI-Remote

Okta's Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company's actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It's our expectation that our managers and leaders embody these core competencies:

- Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Develops Talent: Developing people to meet both their career goals and the organization's goals.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

Okta is an Equal Opportunity Employer.

  • Credit and Collections Specialist

    hace 2 semanas

    Buenos Aires, Argentina Prometeo Talent A tiempo completo

    Credit and Collections Specialist - Buenos Aires Duration: PermanentLocation: Buenos Aires, ArgentinaStart: ASAP Who You Are A highly organized and motivated individual who thrives in a fast‑paced environment. Capable of multitasking and working with sales peers globally to meet customer credit requests and vendor form completion. Confident in making...

  • Collections Analyst

    hace 1 día

    ARG - Provincia de Buenos Aires - Buenos Aires, Argentina Ecolab A tiempo completo

    The Collections Analyst is responsible for collecting payments from delinquent customers, managing sales ledgers, and achieving monthly accounts receivable reduction targets. This involves reporting progress and issues to the collections leaders, assisting in enhancing Ecolab's collection systems management, and providing detailed collection reports to the...

  • Credit and Collections Specialist

    hace 3 semanas

    Buenos Aires, Argentina Oracle A tiempo completo

    Credit and Collections Specialist - Buenos Aires Duration: Permanent Location: Seattle, Calgary, London, Buenos Aires Start: ASAP Company: Getty Images Responsibilities Collect outstanding receivables based on goals set by automating collection activities. Reach cash collection goals while retaining valued customers. Support sales and collection specialists...

  • Collections Analyst

    hace 2 días

    Buenos Aires, Argentina Ecolab Inc. A tiempo completo

    The **Collections Analyst** is responsible for collecting payments from delinquent customers, managing sales ledgers, and achieving monthly accounts receivable reduction targets. This involves reporting progress and issues to the collections leaders, assisting in enhancing Ecolab’s collection systems management, and providing detailed collection reports to...

  • Collections Analyst

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

    TheCollections Analystis responsible for collecting payments from delinquent customers, managing sales ledgers, and achieving monthly accounts receivable reduction targets. This involves reporting progress and issues to the collections leaders, assisting in enhancing Ecolab's collection systems management, and providing detailed collection reports to the...

  • Senior Collections Analyst

    hace 1 semana

    Buenos Aires, Argentina Medallia A tiempo completo

    Overview Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime....

  • Credit & Collections Specialist (German Speaker)

    hace 2 semanas

    Buenos Aires, Argentina PPD A tiempo completo

    Credit & Collections Specialist (German Speaker) Getty Images – Permanent – Buenos Aires, Argentina – Start: ASAP Who You Are: - Credit and collections professional with strong communication skills- Customer service oriented, target-driven, detail-focused- Able to negotiate and influence, comfortable working with global sales peers- Thrives in a...

  • Senior Collections Analyst

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Medallia A tiempo completo

    OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.  We believe that every experience is a memory that can last a lifetime....

  • Senior AR Collections Strategist

    hace 1 semana

    Buenos Aires, Argentina Medallia A tiempo completo

    A leading technology company in Buenos Aires is seeking a Senior AR Collections Analyst to join their Accounts Receivable team. This role involves improving the financial health of aging receivables through effective collection strategies. Candidates should have a minimum of 3 years in B2B collections and professional fluency in English. Proficiency in tools...

  • Strategic Credit

    hace 2 semanas

    Buenos Aires, Argentina Prometeo Talent A tiempo completo

    A leading talent management company in Buenos Aires is seeking a Credit and Collections Specialist to manage accounts, improve receivables, and enhance customer relationships. This position requires a Bachelor's degree in a related field, with a minimum of 3 years experience in commercial collections. Proficiency in Salesforce and Oracle is essential,...