Senior Credit and Collections Analyst

hace 6 días

Buenos Aires, Argentina Okta A tiempo completo

The duties of the Collections Analyst include ownership of cash inflow through daily collections calls, dunning system management, escalation of delinquent payments in a high volume, fast paced, goal-oriented team.

**_ Please submit your resume in English_**

**Responsible for**:

- Provide customer service regarding collection issues, resolve customer discrepancies and short payments
- Monitor collection status of larger balances and provide weekly updates to manager
- Collect on all aged outstanding accounts via telephone and written correspondence
- Accountable for reducing delinquency for assigned accounts
- Must communicate & follow up effectively with sales, customer success and professional services team regarding customer issues or delinquency on a timely basis
- Enlist the efforts of sales, customer success, and management when necessary to accelerate the collection process
- Alert manager of potential risks and exposures
- Perform other assigned tasks and duties necessary such as compiling documents for audit requests
- Respond to all customer inquiries concerning invoices and record information in a timely manner
- Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to customers and internal sales team
- Meet defined department goals and activity metrics

**Qualifications**
- Fluent in English
- Bachelor's degree in a Finance/Accounting/STEM related field or equivalent work experience
- 3+ years of B2B collections experience in SaaS - Knowledge of collections procedures
- Proven verbal and written communication skills with all levels of customer contacts, sales personnel, colleges, and internal legal team
- A high degree of diplomacy
- Ability to multitask, prioritize, and process a high volume of transactions with proficiency, accuracy and integrity
- Commitment to excellent customer service
- Proficiency with NetSuite ERP
- Accounts Receivable knowledge/experience is a plus

LI-Remote

Okta's Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company's actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It's our expectation that our managers and leaders embody these core competencies:

- Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Develops Talent: Developing people to meet both their career goals and the organization's goals.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

Okta is an Equal Opportunity Employer.

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