Customer Experience Analyst

hace 15 horas


Martínez, Buenos Aires, Argentina OCASA A tiempo completo

Somos una empresa líder global de soluciones logísticas, en continuo crecimiento. Con una sólida trayectoria de más de 40 años, en cada operación reafirmamos nuestra capacidad de evolucionar e innovar, desarrollando servicios orientados a impactar positivamente en la vida de las personas, brindando soluciones cuándo y dónde se necesiten.

Somos el aliado estratégico de nuestros clientes, impulsando el crecimiento y desarrollo de sus operaciones comerciales. Adaptamos nuestros servicios para cumplir con las exigencias específicas de diferentes industrias, asegurando que nuestros clientes puedan operar de manera eficiente y competitiva en un mercado en constante cambio.

Estamos comprometidos con seguir innovando, manteniendo nuestro enfoque en ofrecer calidad y confiabilidad para satisfacer las necesidades de las empresas que confían en nosotros.

Nos encontramos en la búsqueda de un/a
Customer Experience Analyst.
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MISION DE LA POSICIÓN

Brindar atención oportuna y de calidad a los clientes, gestionando sus consultas y reclamos de manera eficiente, garantizando una experiencia positiva y contribuyendo a la fidelización con la marca.

PRINCIPALES TAREAS

  • Atender consultas, reclamos y solicitudes de clientes.
  • Registrar y dar seguimiento a casos en los sistemas internos.
  • Derivar incidencias a las áreas correspondientes y verificar su resolución.
  • Brindar información clara y oportuna al cliente.

REQUISITOS

Experiencia dentro del área de atención al cliente, experiencia/éxito del cliente.

Deseable en sectores relacionados a la logística o negocios similares de salud.

Nivel de inglés intermedio – avanzado

Disponibilidad para trabajar de martes a domingos de 15 a 21 hs.

SE OFRECE

  • Contratación directa
    : posición efectiva
  • Beneficios Corporativos
    .
  • Medicina prepaga
    para colaborador y grupo familiar
  • Desarrollar tu propia carrera en un ambiente cambiante y altamente desafiante
  • Lugar de trabajo: Martínez, esquema híbrido


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