Customer Experience Analyst
hace 15 horas
Somos una empresa líder global de soluciones logísticas, en continuo crecimiento. Con una sólida trayectoria de más de 40 años, en cada operación reafirmamos nuestra capacidad de evolucionar e innovar, desarrollando servicios orientados a impactar positivamente en la vida de las personas, brindando soluciones cuándo y dónde se necesiten.
Somos el aliado estratégico de nuestros clientes, impulsando el crecimiento y desarrollo de sus operaciones comerciales. Adaptamos nuestros servicios para cumplir con las exigencias específicas de diferentes industrias, asegurando que nuestros clientes puedan operar de manera eficiente y competitiva en un mercado en constante cambio.
Estamos comprometidos con seguir innovando, manteniendo nuestro enfoque en ofrecer calidad y confiabilidad para satisfacer las necesidades de las empresas que confían en nosotros.
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Customer Experience Analyst.
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MISION DE LA POSICIÓN
Brindar atención oportuna y de calidad a los clientes, gestionando sus consultas y reclamos de manera eficiente, garantizando una experiencia positiva y contribuyendo a la fidelización con la marca.
PRINCIPALES TAREAS
- Atender consultas, reclamos y solicitudes de clientes.
- Registrar y dar seguimiento a casos en los sistemas internos.
- Derivar incidencias a las áreas correspondientes y verificar su resolución.
- Brindar información clara y oportuna al cliente.
REQUISITOS
Experiencia dentro del área de atención al cliente, experiencia/éxito del cliente.
Deseable en sectores relacionados a la logística o negocios similares de salud.
Nivel de inglés intermedio – avanzado
Disponibilidad para trabajar de martes a domingos de 15 a 21 hs.
SE OFRECE
- Contratación directa
: posición efectiva - Beneficios Corporativos
. - Medicina prepaga
para colaborador y grupo familiar - Desarrollar tu propia carrera en un ambiente cambiante y altamente desafiante
- Lugar de trabajo: Martínez, esquema híbrido
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