Help Desk Technician
hace 13 horas
AccelOne provides custom software development and design services for companies across the U.S. and Latin America. Built on core principles of transparency, communication, and accountability, we deliver high-quality, scalable solutions that support our clients' long-term success.
About the ProjectOur client is a global leader in cybersecurity training and professional development, founded by industry pioneers and widely recognized for its hands-on, practical learning approach. Their programs help organizations worldwide develop critical security skills and close the cybersecurity talent gap.
The client operates as a fully remote organization with team members across more than 40 countries, bringing together experienced IT professionals, internationally published authors, and conference speakers from both private and public sectors. Their environment requires strong IT operations, security awareness, and reliable internal support to enable distributed teams to operate efficiently and securely.
Role SummaryWe are seeking a Help Desk Technician to provide day-to-day IT support for internal users and systems. This role focuses on user support, hardware and software troubleshooting, system maintenance, and enforcing security and access policies. The ideal candidate is hands-on, detail-oriented, and comfortable supporting both standard and custom internal systems in a fast-paced, security-conscious environment.
ResponsibilitiesAssist in designing and applying standard configurations for user workstations and devices
Deploy, configure, and set up new machines and user accounts
Provide daily troubleshooting and debugging for internal systems and applications
Perform regular system maintenance, including patches and software updates
Assist with user account setup and termination for Cebu-based employees
Manage hardware and software license inventory
Enforce and maintain strict security and access control procedures
Coordinate troubleshooting and escalations with external vendors when needed
Monitor system logs to ensure compliance with IT policies and report issues to management
Maintain local servers and related hardware infrastructure
Provide off-hours and weekend support as required
Perform other IT-related duties as needed
Bachelor's degree in Computer Science, Information Technology, or a related field
At least 2 years of experience providing IT user support and troubleshooting in an office environment
Strong experience with Windows 10 troubleshooting and maintenance
Hands-on experience working with servers, networks, switches, and cabling
Solid knowledge of LAN and WAN troubleshooting
Experience working with VPNs
Ability to understand and work with GPG/PGP across different email clients
Experience maintaining and troubleshooting Microsoft Office
Experience supporting and maintaining custom or "home-grown" software solutions
Willingness to provide off-hours and weekend support
Experience with scripting and automation
Relevant IT or technical certifications
Exposure to security-focused or compliance-driven environments
100% Remote work
Competitive compensation aligned with experience
Opportunity to work with a globally distributed, highly technical team
Professional growth in a security-focused, international environment
A collaborative and people-first culture that values accountability and continuous improvement
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