IT Office Support

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Monks is seeking a proactive and eager-to-learn
IT Office Support Trainee
to join our Buenos Aires office. This entry-level role is essential for keeping our workspace running smoothly, supporting our BA Monks with day-to-day technical needs, and ensuring a functional and well-organized environment from an IT perspective. As part of the Global IT team, you'll gain hands-on experience in in-office support, asset management, and world-class customer service.

Key Responsibilities
In-Office Technical Support

• Serve as the first point of contact for basic technical issues in the office.
• Assist with troubleshooting hardware and software (Mac/Windows) under the guidance of senior team members.

Hardware & Software Management

• Help with installing, supporting, and performing routine checks on office hardware (computers, printers) and software.
• Assist in diagnosing, repairing, or coordinating maintenance for IT equipment.

Office IT Operations

• Support meeting room equipment setup and ensure proper functioning of AV and collaboration tools.
• Assist during presentations and events.
• Maintain general workspace order, including cable management and workstation readiness.
• Participate in office moves involving IT setup.

Asset & Inventory Management

• Support the tracking and organization of IT equipment and storage.
• Help update ISO documentation, including inventory and asset tracking.
• Assist in managing hardware repairs, replacements, and equipment lifecycle tasks.

Onboarding & Offboarding

• Participate in preparing equipment for new hires, including workstation setup and equipment distribution.
• Assist in the collection and processing of equipment during offboarding.

Team Collaboration & Documentation

• Maintain and update IT documentation and policies with supervision.
• Support the rollout of new tools, applications, or workflows.
• Collaborate with the broader Global IT team by helping answer basic tickets in FreshService or questions in Slack.

Relationship Building

• Build positive working relationships with all Monks and teammates, fostering a collaborative, service-oriented environment.

Experience
Skills & Qualifications

• Previous volunteer work, personal tech projects, or any customer service exposure is a plus.

Technical Skills

• Basic understanding of macOS and Windows operating systems.
• Familiarity with Google Workspace, Office365, or any ticketing system is a plus (training provided).
• Interest in learning device management tools (e.g., Jamf), security tools (e.g., CrowdStrike), and collaboration platforms (Slack).

Specialized Skills

• Willingness to learn printer troubleshooting and meeting room hardware setup.
• Ability to assist with simple networking/WiFi questions once trained.

Language

• Intermediate English level.
• Enthusiasm for learning IT terminology and best practices.

Soft Skills

• Strong communication and relationship-building skills.
• Proactive, hands-on, and willing to take initiative.
• Comfortable working independently while representing the Global IT team.
• Ability to manage time, stay organized, and handle multiple tasks.
• Problem-solver with curiosity and creativity.
• Certifications are a plus but not required.

About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry's best and most diverse digital talent—to help the world's trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek's Fastest Growing lists , ranks among Cannes Lions' Top 10 Creative Companies and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year , won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.