Dealer Development and Digital Support

hace 1 día

Buenos Aires, Buenos Aires C.F., Argentina GEA A tiempo completo

Job opportunity

Dealer Development and Digital Support

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR

Job function

Service

Position type

Full time

Site

Arias 3751, 4th floor, C1430CRG Buenos Aires

Estamos en la búsqueda de un Profesional capaz de brindar apoyo directo a nuestras distribuciones, acompañando y supervisando el desarrollo y las capacidades del área Técnica al igual que el control y la implementación de procesos y procedimientos orientados a profesionalizar nuestras operaciones en el país. El perfil combina conocimientos técnicos con una visión comercial y estratégica, orientada a la gestión de la red de distribuidores. Debe tener una marcada orientación al cliente, capacidad analítica, liderazgo colaborativo y habilidades de comunicación, siendo capaz de trabajar con equipos multifuncionales y capaz de adaptarse a un entorno en constante transformación.

Your responsibilities and tasks:

  • Proporcionar soporte técnico a los distribuidores en relación con diagnósticos, reparaciones y procedimientos técnicos.
  • Asistir a la red en la adopción y uso eficiente de sus recursos a partir de la implementación de herramientas digitales.
  • Monitorear y analizar indicadores de desempeño técnico de los distribuidores, identificando oportunidades de mejora. (Ejemplo horas técnicas realizadas vs facturadas).
  • Colaborar con equipos internos (IT, Servicio, Ventas, marketing, desarrollo de productos) para resolver incidencias y asegurar la coherencia entre las estrategias técnicas y comerciales.
  • Participar en proyectos de digitalización, implementación de nuevas herramientas o procesos orientados a mejorar la eficiencia y la experiencia del cliente.
  • Capacitar a los equipos de los distribuidores en nuevos sistemas, procedimientos o lanzamientos.
  • Actuar ante los dealers como referente en la promoción de buenas prácticas y asegurar el cumplimiento de los estándares corporativos.

Your profile and qualifications:

  • Título en Ingeniería, Administración de empresas, Marketing o afines, con sólidos conocimientos técnicos.
  • Experiencia previa de al menos 3 años en roles similares enfocados en la gestión de equipos de servicio técnico.

Competencias claves:

  • Apertura a Nuevas Tecnologías: disposición para incorporar nuevas herramientas y metodologías que optimicen el soporte técnico y digital.
  • Adaptabilidad a Cambios en el Mercado: capacidad para ajustar estrategias de soporte en función de las tendencias tecnológicas y las necesidades del mercado.

Visión Estratégica

  • Desarrollo de Estrategias de Soporte: habilidad para diseñar e implementar estrategias que alineen el soporte técnico y digital con los objetivos comerciales.
  • Evaluación de Resultados: capacidad para medir el impacto del soporte técnico en la satisfacción del cliente y en los resultados comerciales.

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