Customer Support with experiencie

hace 5 días

Cordob Brazil, Argentina Solvo Solutions A tiempo completo


Troubleshoot internet related incidents, troubleshooting Fiber incidents, Wireless, as well as general desktop, email, and hosting support. The extend to unique devices located within the customer's home, such as Wi-Fi printers, TVs, Smart switches and devices, etc.

• Ensure an exceptional "ISP experience" to FTTH/ FTTB customer from inception to cancellation. Home users, Small to Medium Businesses

• Work closely with our Carrier and Connectivity Business Units pertaining to escalated infrastructure incidents within our control. Escalate problems experienced within customer infrastructure, timeously, to the ISP Team Leader or Standby Team
• Working knowledge of VoIP technology

• Knowledge of network cabling, network classification, and network topology

• Knowledge of various Operating systems, technologies, and peripherals commonly used by home users.
• Tech savvy with working knowledge of office automation products and remote control
• Ability to diagnose and resolve technical issues

• Customer-oriented, taking completecradle-to-gravee ownerships, and cool-tempered
• Keep up to date of modern technologies as well as AEX SOP and Processes

• Ability to work shifts
• Experience as a Mid-Level Support Engineer, within a Call Center, specifically dealing with International customers. Ideal candidates possess experience in the cable, fiber, wireless, and/or telecommunications industry and possess both technical and customer service competencies. Above all, candidates must possess patience while working urgently to address customer issues.ON SITE
SALARY USD



#LI-Onsite

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