Bilingual Customer Service Representative
hace 6 días
Responsibilities:
Effective Communication: Interact with customers in a professional and courteous manner, utilizing strong communication skills in both English and [second language].
Problem Resolution: Address customer inquiries, resolve issues, and provide accurate information to ensure customer satisfaction.
Multilingual Support: Assist customers in [second language] to cater to our diverse clientele, enhancing their overall experience.
Order Processing: Efficiently handle order processing, including order placement, tracking, and returns, ensuring accuracy and timeliness.
Product Knowledge: Stay informed about our products and services to provide detailed information and recommendations to customers.
Documentation: Maintain accurate records of customer interactions and transactions, documenting inquiries, comments, and resolutions.
Collaboration: Collaborate with internal teams to relay customer feedback and contribute to continuous improvement initiatives.
Language Assistance: Provide language support to non-English-speaking customers and ensure their understanding of products, services, and policies.
Qualifications:
Fluent in English and [second language].
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Familiarity with customer service software and systems.
Detail-oriented with the ability to multitask.
Positive attitude and commitment to customer satisfaction.
Availability to work flexible hours if required.
Join our team and be a crucial part of delivering exceptional service to our diverse customer base
SALARY USD.
#LI-Onsite
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