Customer Service Representative

hace 2 días


Partido de Lanús, Argentina SOFTGIC S.A.S. A tiempo completo $250.000 - $500.000 al año
Key Responsibilities:
  • Provide real-time support to users through live chat.

  • Diagnose and resolve technical issues, guiding users step by step.

  • Escalate complex cases to the appropriate technical teams.

  • Record user feedback and identify opportunities for product improvement.

  • Ensure timely, empathetic, and accurate responses in every customer interaction.

  • Assist with onboarding and training new users on product features and best practices.

Requisitos
Requirements:
  • Minimum of 1 year of experience in customer support or customer success, preferably in tech or SaaS environments.

  • Excellent written communication skills in English.

  • Comfortable working in a dynamic, chat-based environment.

  • Strong problem-solving skills and attention to detail.

  • Familiarity with support or chat tools (e.g., Intercom, Zendesk, Drift).

  • Tech-savvy profile with a strong willingness to learn new IT platforms and tools.



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