IT Support Analyst

hace 2 días

Buenos Aires, Buenos Aires C.F., Argentina BetWarrior A tiempo completo

JOIN OUR TEAM

BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.

With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.

Great people, bold ideas, and a sharp focus on user experience set us apart

Purpose

We're looking for an IT Support Analyst to help us scale smarter, move faster, and raise the bar across everything we do by delivering reliable, high-quality IT support and ensuring an excellent end-to-end employee experience.

What You Will Do:

  • Resolve incidents and requests independently, following established procedures and documenting all actions in our ticketing system (Jira Service Management).
  • Ensure a positive end-to-end customer experience by acting as the single point of contact for internal users.
  • Assist in problem resolution, provide guidance on the use of hardware and software, and collaborate with the IT team on special projects.
  • Recommend hardware and software improvements aligned with business and security needs.
  • Support employee onboarding, updates, offboarding, and user provisioning activities, including access revalidations.
  • Create and maintain documentation for help desk processes, procedures, and best practices.

What We Look for in the Ideal Candidate:

  • Familiarity with authentication and security best practices, including password managers, SSO, and access control.
  • Extensive knowledge of Google Workspace and Microsoft Windows environments, including Microsoft Office 365.
  • Hands-on experience imaging, deploying, and troubleshooting laptops and mobile devices.
  • Experience working with ticketing systems such as Jira Service Management, Jira Software, and Confluence.
  • Previous experience in an IT Level 1 support or similar role.
  • Strong knowledge of mobile computing hardware.
  • Understanding of ITIL methodologies.
  • Upper-Intermediate or advanced English proficiency.

Bonus points if you also have

  • Experience with device management or MDM tools (e.g., Intune, Jamf).
  • Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting).
  • Experience supporting macOS environments.
  • Exposure to automation, scripting, or endpoint security tools.
  • Experience working in fast-growing or multi-site organizations.

We expect every team member to live our values

Accountability & Ownership – Take charge, own your craft

Reliability – Deliver with quality and consistency

Teamwork – Collaborate, challenge, and grow together

Winner Spirit – Compete with purpose and grit

Wellbeing – Build a career that energizes you

Curiosity & Innovation – Keep questioning. Keep improving

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