Manager, Metrics

Overview Of Position
This job is responsible for understanding and evaluating the business, client & retention & Data Analytics Process, providing oversight for data reporting within Global Housing Claims at the client, product, business, process, transaction, and/or application level. The Manager will establish and implement processes to set up business reporting, an adequate risk and control architecture within the organization and ensure compliance with business process control standards related to data analysis. Position is responsible for planning, organizing, leading, controlling and coordinating the delivery of the Global Housing business unit reporting, analysis & reporting and Data Analytics prioritization.

What will be my duties and responsibilities in this job?

• Works closely with senior management in developing short and long-term goals that are strategically aligned with the organization's focus and vision.
• Develops and directs staff responsible for Data Reporting supporting Clients, business and Retention Reporting.
• Hires, develops, evaluates and counsels (when appropriate) employees, ensuring effective job performance by coaching and evaluating subordinates.
• Formulates policy for area(s) of responsibility and secures appropriate approvals. Develops and administers procedures necessary to implement approved policies. Manages and provides leadership to staff to ensure efficient and effective service delivery.
• Develops efficient workflow patterns, establishes performance standards, procedures and policies, ensures adequate staffing and staff training as needed.
• Directs staff in the preparation of reports, ensuring accuracy, completeness and timeliness.
• Effectively manages relationships and ensures communication and reporting to all levels of organization.
• Responsible for leading staff in the performance of research to support process improvement activities. This includes defining, measuring and analyzing process opportunities (quality, efficiency, capacity) and recommending improvements based on cost benefit analysis.
• Represents department on claims calls, project teams and intra-departmental meetings.
• Coordinate the development, documentation and implementation of business reporting.
• Analyze the effectiveness of key reporting processes and recommend process improvement for data reporting purposes.
• Evaluate deficiencies, identify methods to improve reporting processes.
• Assist with management of projects that will enhance the performance of the Multi-Family Housing business through Data Analytics Requests as well as Client, business, and Retention Reporting.
• Ensure best practices of reporting standards and processes.
• Maintain a thorough understanding of the Global Housing Claims business, Retention & Data Analytics processes.
• Train the reporting team on DA, Retention, Client Reporting, BU Reporting, DWH, Sql and PMS. Train DA team on Global Housing specific data. Train Account Management Team on reporting processes.
• Develop an understanding of the Global Housing Claims business and maintain awareness of significant industry, regulatory and business changes across the organization and their potential impact.
• Actively contribute to an effective sharing of knowledge and best practices within the organization.
• Ensure that department processes, systems and methodologies effectively and efficiently enable the department to fulfill departmental goals.
• Manage department initiatives.
• Actively learn and apply knowledge gained through professional development opportunities, including external and internal training.
• Mentor/Develop team members and provide training on professional standards, best practices, tools and strategies for personal and department success.

What are the requirements needed for this position?

• Minimum 5 years of cross-functional experience in risk management, data management and analysis and process management.
• Minimum of 3 years of insurance related experience or similar activity outside the organization.
• Minimum of 3 years of knowledge of auditing duties, systems or operations to be audited, knowledge of company products and services, strong Compliance knowledge, knowledge of data analysis and improvement tools.
• Minimum of 3 years of progressively more responsible experience in a supervisory position.
• Excellent verbal and written communication skills.
• Knowledge of Assurant products and understanding of regulatory compliance governing the mortgage industry and lender placement policies.
• Strong analytical skills including experience with process management.
• Ability to analyze problems and make strong recommendations based on findings.
• Excellent oral and written communications skills.
• Excellent interpersonal skills with ability to work across organizational boundaries.
• Strong organizational, project management and implementation skills with attention to detail.
• Ability to prioritize tasks with shifting deadlines and work on multiple projects simultaneously.
• Ability to manage and develop team members
• Must be able to utilize technology to enhance efficiencies
• Excellent organizational skills.
• Strong achievement- and results-oriented focus to complete tasks and meet deadlines.

What other skills/experience would be helpful to have?

Familiarity with Agile methodologies such as Scrum, Kanban, or SAFe is highly desirable. Candidates with experience working in Agile environments will bring valuable skills in cross-functional collaboration, iterative delivery and adaptability in fast-paced settings.

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

May include business travel up to 4 times a year.