Client Success Operations Lead

hace 23 horas

Buenos Aires, Argentina OpsArmy A tiempo completo

Client Success Operations LeadPosition Type: Full-TimeLocation: RemoteApply here: https://operationsarmy.com/applicationAbout the RoleThe Client Success Operations Lead is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship management with people leadership and operational follow-through.Youll focus on client retention by monitoring account health, resolving concerns, and ensuring service commitments are met. Internally, youll guide talent through coaching, feedback, and performance alignment—helping teams understand expectations and succeed in their roles.Key ResponsibilitiesBuild and maintain strong client relationships focused on retentionMonitor account health and surface risks earlySupport talent through coaching conversations and check-insAlign team output with client expectations and service standardsOversee onboarding and transitions for new team membersTrack performance trends and operational metricsEnsure SOPs are followed and updated when workflows evolveDe-escalate concerns with clarity, empathy, and solutionsQualificationsBackground in client success, operations, or service deliveryExperience handling client concerns and long-term accountsExperience supporting or coaching team membersStrong judgment, communication, and follow-throughComfortable working in fast-paced, remote environmentsApply here: https://operationsarmy.com/application

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