Client & Talent Success Lead Argentina

hace 2 días

Buenos Aires, Argentina OpsArmy A tiempo completo

**Role Overview**:
OpsArmy is hiring a **Client & Talent Success Lead** to serve as the trusted partner for both our clients and the offshore talent supporting their teams. You will own the end-to-end relationship experience ensuring that clients receive consistent, high-quality service while helping our talent succeed, grow, and stay highly engaged.

This role is perfect for someone who is naturally people-focused, proactive, articulate, and passionate about developing others. You are the glue that keeps the client-talent partnership strong, healthy, and aligned.

**What You'll Do**:
**Client Success & Relationship Ownership**:

- Serve as the primary point of contact for assigned clients.
- Build deep, trust-based relationships through regular check-ins and proactive communication.
- Understand client goals, align expectations, and prevent issues before they arise.
- Lead account health conversations and identify upsell/expansion opportunities.

**Talent Development & Retention**:

- Conduct coaching sessions, feedback loops, and 1:1 conversations with assigned talent.
- Identify performance gaps early and work with the talent to develop improvement plans.
- Support talent with any work-related concerns and ensure theyre equipped to succeed.
- Champion talent engagement and retention by building strong rapport and trust.

**Alignment & Issue Resolution**:

- Ensure client expectations and talent output are always aligned.
- Resolve misunderstandings, workflow challenges, and delivery issues before escalation.
- Act as the bridge between client feedback and talent performance improvement.

**Process Consistency**:

- Help document clear workflows and SOPs that support both talent and client success.
- Streamline communication processes and escalate issues when needed.

**Who You Are**:

- A strong communicator with exceptional emotional intelligence.
- Naturally great at building relationships and earning trust.
- Organized, reliable, and detail-oriented.
- Skilled in coaching, mentoring, and giving constructive feedback.
- Calm under pressure and solution-focused in high-stakes situations.

**Requirements**:

- 2-5 years in client success, account management, team leadership, HR, operations, or BPO environment.
- Experience managing remote or offshore teams is a strong advantage.
- Proven success in coaching, performance management, or people operations.
- Strong writing and communication skills (non-negotiable).

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