Help Desk Analyst

hace 2 horas

Rosario, Argentina Avature A tiempo completo

In a company that’s all about both people and software, it’s crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work. As a part of Avature’s Help Desk Team, you’ll solve issues related to our work tools, and you’ll get the chance to expand your IT and computer skills.

**Your challenges and objectives**:

- Learn about our help desk processes
- Acquire a comprehensive knowledge about devices and hardware used at Avature and how they should be configured
- Gain autonomy and ownership when handling help desk issues
- Be customer service oriented towards internal clients

**Your day-to-day activities**:

- Interact with fellow employees to troubleshoot their issues
- Prioritize requests for technical assistance
- Install, configure and upgrade desktop hardware and peripherals
- Maintain confidentiality and security regarding processes, storage and access

**About you**:

- Passionate about technology.
- Fluent in written and spoken English.
- Windows, macOS and Ubuntu knowledge.
- Enthusiastic about assisting others with technical issues.
- Eager to learn in a fun and encouraging working environment.
- It’s a plus if you’ve recently graduated with a technology-related degree, such as IT engineering, systems engineering, or computer science.
- Linux/Unix knowledge is also appreciated.

**About us**:

- We’re a market leading enterprise SaaS solution provider for global talent acquisition and talent management. We currently work with over 650 companies worldwide, which include:

- 110 Fortune 500 companies.
- 69 customers with over 100,000 employees.
- 10 of the top 20 Forbes Global 2000.
- 4 of the Big 4 consulting firms.

We choose to work in a relaxed, energetic and creative environment, where everyone can make the most of their skills and preferences, and boost their individual capabilities through collaboration and team work.

**What we offer**:

- A fast-paced, energetic, and engaging environment.
- Flexible hours and possibility to work from home.
- Four salary reviews per year.
- Option to earn part of your salary in US dollars.
- Three weeks vacations from the first year.
- Four weeks paternity leave.
- OSDE 310 health coverage (family plan).
- Four days a year to attend events related to professional development.
- Internet service expenses.
- An office located in a centric and attractive location (overlooking Parque Independencia).
- Fully equipped kitchen.

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it’s a pathway for creating a more equal society. Avature fosters a diverse and inclusive environment, and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promote equal opportunities within our organization.

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