L2 Technical Support
hace 9 horas
Responsibilities Researching and identifying solutions to software and hardware issues. Diagnosing and troubleshooting technical issues, including account setup and network configuration. Asking customers targeted questions to quickly understand the root of the problem. Tracking computer system issues through to resolution, within agreed time limits. Talking clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalating unresolved issues to appropriate internal teams (e.g., software engineers). Providing prompt and accurate feedback to customers. Referring to internal database or external resources to provide accurate tech solutions. Ensuring all issues are properly logged. Prioritizing and managing several open issues at one time. Following up with clients to ensure their systems are fully functional after troubleshooting. Preparing accurate and timely reports. Documenting technical knowledge in the form of notes and manuals. Maintaining jovial relationships with clients. Requirements Bachelor’s degree in Information Technology, Computer Science or a related field. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, Help Desk Technician or similar role (2–3 years preferred). Hands-on experience with Windows/Linux environments. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Ability to provide step-by-step technical help, both written and verbal. Familiarity with remote desktop applications and help desk software (e.g., Zendesk). Excellent problem-solving and communication skills in English (Native level required). Ability to work rotating shifts. #J-18808-Ljbffr
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(Fluent German
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Rosario, Argentina SupportYourApp A tiempo completo**Passionate about the latest trends in Tech?** What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds. Join our SupportYourApp team as a** Technical Support Consultant** and get the most agile digitalized...
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Technical Support Specialist
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Rosario, Argentina CrewBloom A tiempo completoTechnical Support Specialist Job Summary: Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with...
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Technical Support Specialist
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Technical Support Specialist
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Rosario, Argentina StratifyIQ A tiempo completoJob Summary: Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role...
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Technical Support Specialist
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Rosario, Argentina StratifyIQ A tiempo completo**Job Summary**: - **Key Responsibilities**: - Manage and update support tickets for efficient tracking. - Troubleshoot technical issues and document resolution steps. - Communicate effectively to address customer needs. - Contribute to creating and improving knowledge base materials. - Stay up-to-date with company tools and...
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Technical Support Engineer — Windows
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Rosario, Argentina Wakapi A tiempo completoA technology solutions provider is seeking a Technical Support Engineer in Rosario, Argentina. The role involves diagnosing technical issues, providing step-by-step assistance to clients, and maintaining client relationships. The ideal candidate has a Bachelor's degree in Information Technology and 2-3 years of relevant experience. Excellent communication...
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Remote Technical Support Specialist — Growth
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Rosario, Argentina CrewBloom A tiempo completoA global support service provider is seeking a Technical Support Specialist to join their remote team in Rosario, Argentina. This role involves providing exceptional support, managing support tickets, troubleshooting issues, and documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM...
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Remote Technical Support Specialist
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Rosario, Argentina StratifyIQ A tiempo completoA leading tech support company in Argentina is looking for a Technical Support Specialist to provide exceptional remote support. Responsibilities include managing support tickets, troubleshooting issues, and building knowledge base materials. Candidates should have experience in technical support, strong communication skills, and proficiency with CRM...
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Remote Technical Support Consultant LATAM
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Rosario, Argentina SupportYourApp A tiempo completoA global support service provider is looking for a Technical Support Consultant in Rosario, Argentina. In this role, you'll provide outstanding customer support and build lasting relationships in a multilingual environment. Ideal candidates should have excellent Spanish and English communication skills, at least 6 months of technical support experience, and...
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Fluent English) L1 Technical Support Consultant
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Rosario, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **L1 Technical Support Consultant**today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
