Technical Support Specialist

Technical Support Specialist Job Summary: Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role requires the ability to work independently, a reliable internet connection, and availability for consistent scheduling, including weekends. Key Responsibilities: Manage and update support tickets for efficient tracking. Troubleshoot technical issues and document resolution steps. Communicate effectively to address customer needs. Contribute to creating and improving knowledge base materials. Stay up-to-date with company tools and services. Qualifications: Minimum 100 Mbps internet speed and remote setup. Experience in technical support, preferably remote. Strong written/verbal communication and troubleshooting skills. Familiarity with Google Suite, Microsoft Suite, and CRM systems. Attention to detail, problem-solving abilities, and a team‑player mindset. Benefits: Work from Home Paid Time Off Opportunities for growth and promotion (Spanish & English) Technical Support Consultant (LATAM, remote) SupportYourApp Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in... Technical Sales Specialist - Data Center RM Staffing B.V. You’ll be the face of our technical expertise, conducting compelling product demonstrations and technical presentations. By effectively communicating the value of our services, you’ll help prospective customers understand how our solutions can solve their challenges.... 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The role involves managing technical support requests, troubleshooting SDK and API issues, and collaborating with engineering... Remote Technical Support Consultant LATAM (Bilingual) SupportYourApp A global support service provider is looking for a Technical Support Consultant in Rosario, Argentina. In this role, you’ll provide outstanding customer support and build lasting relationships in a multilingual environment. Ideal candidates should have excellent Spanish and... Global Technical Support Lead - POS & Systems Expert NCR Corporation #J-18808-Ljbffr