IT Support Analyst
hace 2 semanas
Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.
At Flexiti, we work hard, we love what we do, and we have some fun along the way If you are looking for an energizing and innovative work environment with great people and big ideas, we’d love to have you join us
**IT Support Analyst**
Flexiti Financial is looking for an IT Support Analyst to join our IT team. This individual will work closely with our Toronto and Rosario offices. Reporting to the Senior Manager, IT and Infrastructure, the IT Support Analyst will be responsible for providing Level 1 and Level 2 support to all employees, including the executive level. We are looking for someone with excellent customer service, and technical support abilities who will support various IT focused projects.
**Responsibilities**
- Act as Level 1 and Level 2 Support for client enquiries
- Act as first point of contact for executive enquiries (VIP Support)
- Create, update and track support tickets to completion using ITSM ticketing tool (Fresh Service and JIRA)
- Administer the Microsoft 365 platform
- Administer and maintain end user accounts, permissions, and access rights
- Create and maintain documentation
- Create and maintain PowerShell scripts when needed
- Manage enterprise directory services and supporting server infrastructure.
- Maintain hardware and software inventory
- Manage the employee on-boarding and off-boarding process.
- Assist with the install and configuration of software and hardware
- Develop methods and best practices for delivering outstanding service
**Qualifications**
- 3+ years’ experience as a Level 1 or Level 2 support for clients or employee’s
- Experience with managing the O365 environment as well as On-premises AD
- Ability to troubleshoot and repair issues (both remotely and in-person)
- Experience in configuration of On-premises AD, Azure AD and Intune
- Understanding of TCP/IP protocols and LAN/WAN configuration
- Well-developed research, analytical, problem solving and interpretive skills to research and
resolve issues to completion
- Strong hands-on experience with troubleshooting, administering and supporting desktops and operating systems
- Highly experienced at coaching and training staff on new and existing technologies and creating proper documentation to support those technologies
- Ability to write technical documentation to help define process within department
- Great attention to detail; not afraid to get their hands dirty
- Excellent organizational and coordination abilities
- BSc/BA in information technology or computer science is preferred or College equivalent.
- Ability to lift and move computer equipment if required.
- Strong communication and interpersonal skills
**Why people love working here**:
- You have the opportunity to be a part of an award winning, fast growing company
- Our innovative culture promotes on-going learning opportunities with training and mentorship
- A work from anywhere mentality
- A new and vibrant office environment and remote working capability
- Competitive compensation package commensurate to experience plus benefits
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