Sales Team Leader

**Join Our Team at TechVill — B2C Sales Team Leader (Evening Shift)**

Hey there TechVill is one of the fastest-growing home services companies in North America, revolutionizing the world of appliance repair. We’re looking for a skilled and proactive **B2C Sales Team Leader**who will not only lead our sales team but also be directly involved in the sales process — driving performance, mentoring the team, and improving systems and results.

We’re looking for a results-driven professional who thrives in a structured and fast-paced environment and can combine leadership with operational excellence. Here’s what we’re looking for:

- **Team Leadership**: Minimum **1 year**of experience managing **a team of 5+ people** in a sales environment. You know how to set goals, monitor progress, and drive team performance through training and daily supervision.
- **Sales Experience**: Solid background in B2C sales. Experience with the US and Canadian markets is a strong advantage. You know how to handle incoming leads, build trust, and convert conversations into sales.
- **Analytical Thinking**: Ability to analyze KPIs, identify performance gaps, and implement improvements to boost results.
- **Communication Skills**: Strong English (Upper-Intermediate or Advanced level). You’re diplomatic, persuasive, and able to give feedback constructively.
- **Training Mindset**: Confident in running training sessions and onboarding new team members.
- **CRM/ERP Awareness**: Basic understanding of CRM and ERP systems. You know how to use tools to track customer data and team activity.
- **Availability**: Able to work full-time, Monday to Friday from **2:00 PM to 10:00 PM (Calgary Time)**. Occasional weekend shifts (Saturday or Sunday) may be required, while maintaining a five-day workweek.

**What You’ll Be Doing**:

- **Team Supervision & Training**: Lead, mentor, conduct trainings and develop the sales team to maximize performance and drive revenue growth.
- **Customer Outreach**:Make an average of 55 calls daily to a warm base of potential customers, building strong relationships and identifying sales opportunities. Maintain a high standard of customer communication and lead by example in meeting conversion targets.
- **Assessment**:Understand client requirements and present tailored solutions that highlight the value of our services.
- **Performance Monitoring**: Track KPIs, identify weak points in team performance, and work on improvements.
- **CRM Management**: Accurately maintain records in our CRM system. Monitor lead stages, update statuses, and ensure data cleanliness and transparency for reporting.
- **Problem-Solving**: Identify blockers in real-time, support team in resolving complex customer inquiries, and escalate technical issues when needed.
- **Analytics**: Review performance data daily, highlight trends or red flags, and collaborate with leadership on improving processes and scripts.
- **Customer Experience Focus**: Ensure that each client interaction is professional, empathetic, and geared toward a solution — whether you or your team are on the call.

**What You Will Get**:

- Flexible remote work arrangement.
- Competitive payment in USD.
- Career growth opportunities and professional development support.
- Future relocation prospects to Canada.
- A supportive and collaborative team environment.
- Fully English-speaking work culture.

**Why TechVill?** We’ve built something special:

- **#1 Repair Company**: Recognized as the best in the city by a top appliance manufacturer.
- **40,000+ Happy Customers**: Our reputation is built on trust and exceptional service.
- **Rapid Expansion**: In 2024, we grew into three new cities and now operate in four major Canadian markets. In Q1 2025, we expanded further, launching in three U.S. states and an additional Canadian province.
- **Big Ambitions**: Our goal is to expand to six more cities next year and reach 120 locations across North America by 2030.
- **Award-Winning Excellence**: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Pay: $1,370,000.00 - $1,780,000.00 per month

Application Question(s):

- Do you have experience in service-based industries (e.g. home services, hospitality, or other services for B2C)?

**Experience**:

- working in the US or/and Canadian markets: 1 year (preferred)
- team management: 1 year (preferred)
- B2C sales: 3 years (preferred)

Work Location: Remote