Customer Care Trainer

hace 1 semana

Buenos Aires, Argentina BetWarrior A tiempo completo

**JOIN OUR TRIBE**

Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** and **respect**?

We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative** sports betting and casino games **will rock your world. We have a burning desire to make gaming **great entertainment** and **socially acceptable**. We want it to be **fun** for our customers and our teams. We are **BetWarrior**.

We welcome **passionate** warriors and are currently looking for an experienced **Customer Care Trainer & QA**. **The** Customer Care Trainer & QA **who will help us resolve all training requirements for various customer operations.**

**What you will do**:

- Ensure first-rate customer support to our highly demanding customer base
- Responsible for keeping the team up to date about Customer Care operations, policies, and procedures
- You will conduct regular feedback reviews and evaluations within the customer care operations, monitoring performance and noting areas for improvements
- You will work closely with customer care operations to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes
- You will work closely with the other operational teams, such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM in order to remain up to date on our product offering and procedures
- You will provide the initial training to new customer care agents as well as specific training to the existing customer care team as per requirement or operational needs
- You will analyze procedures and recommend improvements
- Design and implement quality assurance scorecard programs (over 90%)
- Analyze and gain actionable insights based on monthly quality reports
- You will be the team leader back up
- Being passionate about providing customer care and bringing a can-do attitude to help continuously improve the BetWarrior experience
- This role relies heavily on both written and verbal communication when interacting with customers and directing team members. So we value a high degree of empathy and a caring approach to deliver a top-notch customer support service.
- Conflict resolution/problem-solving skills
- Effective team coordination and organization skills are vital
- Some experience with employee evaluations to successfully manage their team’s growth and performance
- Ability to motivate others.
- Keen interest in e-gaming and a willingness to learn and improve
- Highly motivated and with a flexible attitude towards rotating, shift-based working hours
- Knowledge of the online gaming market, products and customers
- Bilingual English is a must for this role.
- Portuguese would be a plus

**We expect you to embody the BetWarrior values**:
**TAKE RESPONSIBILITY**- For your actions and progress, for our internal and external community

**BE FAIR **- Treat others like you want to be treated

**STRIVE FOR EXCELLENCE**- In your own performance and in ensuring the quality of our products and service

**BE CURIOUS**- To learn and growth all the time.

**EMBRACE INNOVATION** - Explore creative opportunities and love the unconventional

**HAVE FUN**- Make gaming great entertainment and our workplace exciting

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