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Regional Solution Champion Customer Care
hace 2 semanas
**Overall mission**:
- Responsible for the solution excellence processes for Customer Care Taste & Wellbeing and Fragrances & Beauty E2E with a regional perspective
- Drive continuous improvement on E2E processes, identify and drives process changes/implementations, process adherence, documentation, and training within the Customer
Care
- Connect with the stakeholder and act as a change agent in the region and functional area to implement and strengthen processes
**Main responsibilities**:
- People management_
- Maintain, improve and support the update of process/solution-specific training materials
- Organize and deliver training sessions when relevant via Power Users (Train the Trainer
approach)
- Solution performance and improvement management_
- Identify and support the implementation of process/ solution improvement opportunities
and support business case creation and value case realization
- Support establishment of end-to-end process/ solution adherence to implemented
global standards within the region
- Maintain process documentation like SOPs and knowledge sharing within the region
- Act as an escalation point for process/ system issues and questions
- Coordinate and monitor solution testing activities and support testing where needed
- Monitor regional market trends/ innovations within the functional domain
- Highlight process specificities within the region
- Involved in projects impacting the Customer Care process
- Run continuous improvement cycles in order to “challenge the status quo”
- Drive and monitor regional process/solution performance against operational targets
- Governance, stakeholders and controls_
- Interact with operational teams in GBS Centers and Division (process requirements or
issues)
- Support GSO and GSE in how to manage and align with Division through the defined
GBS operational governance
- Share best practices across a network of GSEs and RSCs
- Act as a change agent in the region
- Cross streams and cross regions collaboration
**Education/ primary qualification**:
- Diploma: University degree in Supply Chain Management or equivalent
- Languages: Fluent in English
- Professional experience:
- Min. 2 to 5 years of experience in a supply chain role or equivalent role
- Experience within a SAP project is beneficial
**Required competencies**:
- Drive for results
- Data analytics
- Customer focus
- Decision quality
- Managerial courage
- Motivating others
- Problem solving
- Organizational agility
- Presentation and communication skills
- Dealing with ambiguity
- Understanding others
- Building effective teams
- Managing diversity
**Required skills**:
- Good knowledge of Supply Chain processes
- Project Management skills
- Good knowledge of MS office / Google-suite
- Experience with large ERP system(s)
- Knows the business and has experience in the firm/ industry for at least 4
years
- Six Sigma/ Lean Green Belt certified preferred
- Understanding of new technologies and automation
- Willingness to travel occasionally (~ 25%)
**Our Benefits**:
- Health insurance coverage.
- Constant learning from passionate co-workers
- Career Development Opportunities with access to many virtual learning sessions
- International working environment
Diversity drives innovation and creates closer connections with our employees, customers, and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
