Manager, Sales Training Operations

**Description**

The Manager of Sales Training Operations is responsible for leading the planning and coordination of new hire and ongoing training for the team. The manager will partner and collaborate with internal and external stakeholders to ensure compliant training, efficient processes, and optimal training experiences.

**Key Job Responsibilities**
- Manage training logistics and communications for initial new hire training (L100) and beyond (L200, L300, ad hoc) including
- pre/post communications; lead initial training welcome call
- calendar and class scheduling management (holds/updates)
- maintain list of individuals needing makeup session (due to POT, LOA, etc.,)
- ensure all reps entering the field have compliantly completed all Syneos and Client training requirements, including those returning from LOA
- Main point of contact for new hires, their managers, and the client’s training department.
- Update and prepare training materials for each new hire class. Amend and revise materials as necessary to adapt to changes that occur. Maintain a library of related documents and update all processes related to job duties.
- Meticulously maintain and update Syneos course requirements, as necessary, for corporate on boarding. Partner with client on their training schedule.
- Ensure training is compliant with Lilly’s training requirements by monitoring Syneos and client’s Learning Management System, producing regular reports from LMS to monitor adherence to deadlines, and escalating to management as needed to ensure compliance.
- Schedule virtual meetings and manage registrations/attendance for virtual training providing feedback to managers including any issues with participants and their managers (e.g., tardy, no show, not properly prepared, etc.)
- Create processes to ensure excellent training experience for new hires and their managers, including soliciting and leveraging feedback through surveys and other mechanisms.

**Skills Required**:

- Able to speak confidently within a Pharmaceutical Sales & Marketing operational environment with individuals at various levels in the organization.
- Ability to work in a matrixed environment and navigate through conflicting priorities and/or direction.
- Excellent and effective verbal and written communication skills (English).
- Appropriately escalates issues and needs in a diplomatic and rationale manner; does not shy from providing an opposing view with the best interest of the team in mind.
- Demonstrated critical thinking and problem-solving skills. Applies forward thinking, acts in a proactive manner to mitigate risks/issues and anticipate needs.
- Exceptional interpersonal and customer service skills along with client management skills.
- Flexibility to adapt to a busy working environment with changing priorities and critical deadlines.
- Strong ability to multi-task and achieve multiple objectives simultaneously.
- Detail oriented nature; and strong organizational skills a must.
- Proactive, anticipates needs and potential issues to mitigate up front.
- Skilled at MS Office products (e.g., Teams, Outlook, PPT, Excel, Word, survey mechanisms) to edit, revise and update training documents, report, and presentations.
- Dependable, self-motivated, innovative, and able to work autonomously in a professional manner.

**Preferred Skills**
- Pharmaceutical industry knowledge

**Why Syneos Health?** We partner with industry experts to solve and execute against today’s toughest commercialization challenges facing the world’s leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

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- Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)_