Geoscience Software Customer Success Manager

**About the Role**:
**Grade Level (for internal use)**: 10
S&P Global Commodity Insights
**The Role**: Geoscience Software Customer Success Manager
**The Team**:
You will be part of the Global Software Customer Success team of S&P Global Commodities Insights. The team helps clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.
**The Impact**:
**What’s in it for you**:
Work with the latest technology in geology and geophysical interpretation and in analytical tools with focus in the upstream business.
Opportunity to participate in product design and development.
Work in a highly collaborative and passionate team environment
Develop your skills for creation and delivery of trainings and high-level workflows
Collaborate with a diverse group of colleagues in a dynamic environment. s

**Responsibilities**:
Troubleshoot client issues to determine root cause and provide a reasonable resolution
Create and deliver complex workflows in a straightforward and clear manner
Provide detailed information for “critical” issues to escalation teams
Submit enhancement requests on the client’s behalf if the desired functionality does not currently exist in the software.
Maintain healthy relationships with sustaining engineers, product management, and development.
**What We’re Looking For**:Knowledge and Skills**:
Able to work as part of a team or independently with moderate supervision
Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner
Must be articulate, patient, professional, and have strong interpersonal skills
Must have strong analytical and problem-solving skills
Able to quickly learn new software and interfaces
Can work within cross-functional teams, running client specific projects related to geological/geophysical data
Previous experience working with geoscience software is desirable
Excellent written, verbal, and presentation skills in English and Portuguese are a must. Additional languages are an advantage.
Bachelor’s degree in Geology, Geophysics or earth science degree. Master's is a plus
5 years’ experience in the E&P industry
Experience in troubleshooting technical issues
Experience with Kingdom or another geophysical interpretation software
Knowledge of Windows operating systems, networking, and internet functionality. Experience using or managing databases (SQL Server, Oracle, or another relational database), Cloud, API, Map Services, BI tools is a plus
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why