Operations Assistant

Operations Assistant

**Date**:27 Sep 2024

**Location**: Buenos Aires, Americas, AR

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Salary**: equivalent to USD $1,192
**Contract Type**: Indefinite
**Location**: Retiro, Buenos Aires (On site)

**Closing Date**: advert will close on **Monday, October 14, 2024 at 23:59 Colombia time**.

**Role Purpose**

You will play a key role in supporting the operational success of the Buenos Aires Remote Teaching Centre (RTC), dedicated mostly to Ceibal en Ingles, and various exciting home-based projects. You'll provide essential administrative, financial, and logistics support, ensuring smooth and efficient delivery of our educational initiatives and projects at British Council Argentina.

**Main accountabilities but not limited to the following**
- Perform administrative tasks associated with remote teaching projects, including, but not limited to: monitoring, reporting and inputting cancellations and rescheduled classes into systems daily; preparing Daily Teaching Registers; assigning teaching points; keeping and reconciling daily records of taught hours; preparing teacher claim forms; preparing reports as required; keeping records of training.
- Managing the use of teaching points and ensuring classes are held on time.
- Solve any issues that affect the normal delivery of remote lessons, including liaising with local and overseas technical teams in case of technical issues or broadband interruptions.
- Scheduling of classes and reschedules.
- Securing substitutions.
- Liaising with hourly-paid and full-time teachers for availability.
- Providing reports on attendance to customers and RTC management.
- Support in the writing of operational procedures.
- Support smooth implementation of new clients.
- Remote Teaching Centre opening and/or closing duties
- Provide support to RTC Operations Manager in the planning and implementation stages of existing non-Ceibal and new Business strategies.
- Support the wider aims of the British Council and its cultural relations mission.
- Provide accurate and timely administrative support services in compliance with corporate policies and local legislation.
- Create, monitor and correct purchase orders.
- Process incoming invoices.
- Create vendors and request changes as needed.
- Issue sales orders and invoices.
- Prepare income reconciliations.
- Support the day-to-day running of the Remote Teaching Centre premises and facilities.

**Requirements of the role**
- Proven experience in the area of administration.
- Experience of working with teams successfully.
- Experience working as a basic user of information systems, digital and office technology.
- Written and verbal proficiency in English at B2 level is required.
- Education to degree level or above.
- Business, management, marketing or related qualification or equivalent experience.

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.