Customer Satisfaction Specialist

hace 7 días

Buenos Aires, Argentina Real Trends A tiempo completo

Área: Customer Satisfaction

Disponibilidad: full-time

Lugar de trabajo: Palermo / Home Office

**¿Qué hacemos en Real Trends?**

Somos la plataforma líder en herramientas de análisis y gestión para vendedores de Mercado Libre en la región.

Nuestros principales valores son la excelencia, el compromiso, la empatía, el team work, la transparencia y la orientación a métricas.

Nos encanta sumar gente al equipo que sea talentosa, proactiva, tenga buena onda y, por sobre todo, muchas ganas de crecer en un excelente clima de trabajo.

Somos Trenders

**¿Qué hacemos en el equipo de Customer Satisfaction?**

Vamos más allá de lo esperado para que nuestros usuarios estén satisfechos. Los escuchamos a través de diversos canales, vamos a fondo para entender cuáles son sus necesidades, buscamos soluciones y dejamos todo para darle una atención personalizada. Ah Y como en todo equipo de Real Trends, medimos lo que hacemos, lo analizamos y tomamos decisiones para mejorar día a día.

**¿Cuáles serían tus responsabilidades como Customer Satisfaction Specialist?**
- Resolver las consultas y reclamos de los usuarios, de principio a fin, con autonomía.
- Taguear las conversaciones.
- Realizar seguimiento y análisis de las encuestas de NPS de Customer Satisfaction.
- Contactar a los detractores de NPS de Real Trends.

**Requirements**:
**¿Qué necesitamos que tengas para aplicar a esta posición?**
- Secundario completo.
- Contar con experiência de 2 años en posiciones similares (comprobable).
- Buena dicción y excelente ortografía.
- Experiência con plataformas tipo CRM (Intercom - Zendesk - Salesforce).
- Orientación a resultados, proactividad, organización y team work.
- Capacidad de análisis y resolución de conflictos.

**¿Qué cosas extras suman?**
- Título terciario o universitario.
- Manejo escrito y oral de portugués.

**Benefits**
- Home office flex
- Horario flex
- 3 semanas de vacaciones
- Prepaga OSDE (grupo familiar)
- Programa de capacitaciones
- Idioma Inglés/ Portugués
- Presupuesto Healthy
- Día off por cumpleaños
- Día off por cumpleaños de hijos
- Licencia extendida por paternidad
- Regalo por aniversario

**Páginas de interés**:
Instagram

Facebook

LinkedIn

  • Crypto Customer Success Specialist

    hace 3 semanas

    Buenos Aires, Argentina SAP A tiempo completo

    A cryptocurrency company is seeking a Cryptocurrency Customer Support Specialist to enhance customer satisfaction through effective communication and quick problem resolution. The successful candidate will maintain customer relations, handle inquiries through multiple channels, and manage junior team members. Skills in CRM tools and community management are...

  • Customer Service Specialist

    hace 3 semanas

    Buenos Aires, Argentina Pacifica Continental A tiempo completo

    Client Services Specialist – Customer Success Location: International ContractorJob Type: Full-TimeCompensation: $8.00 – $10.00/hourMinimum Experience: Intermediate level Key Responsibilities Identify customer needs and assist customers in using specific features. Measure client satisfaction (CSAT) and customer experience (CX). Prepare documents and...

  • Remote Support Specialist

    hace 2 semanas

    Buenos Aires, Argentina Johnson & Johnson Family of Companies A tiempo completo

    A leading business solutions provider seeks a Customer Success Specialist to support clients in maximizing product value. Responsibilities include problem-solving, collaborating with teams, and monitoring customer satisfaction metrics. Ideal candidates will have 1-2 years of experience in customer success or account management and be proficient in English....

  • Customer Service Specialist

    hace 2 semanas

    Buenos Aires, Argentina GBS Group A tiempo completo

    **Client Services Specialist** - Customer Success_ **Compensation**: $8.00 - $10.00/hour **Location**:International Contractor **Job Type**:Full-Time **Minimum Experience**: Intermediate-level **_ To be considered for this position you must be fully Bilingual in English & Spanish._** As a Client Services Specialist at GBS Group you will work closely...

  • Customer Service Specialist

    hace 3 semanas

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    Client Services Specialist - Customer Success Compensation: $8.00 - $10.00/hourLocation: International ContractorJob Type: Full-TimeMinimum Experience: Intermediate-level To be considered for this position you must be fully bilingual in English & Spanish. Key Responsibilities: Identify customer needs and help customers use specific features. Measure Client...

  • Bilingual Client Services Specialist – Customer Success

    hace 3 semanas

    Buenos Aires, Argentina Pacifica Continental A tiempo completo

    A customer service firm is seeking a Client Services Specialist to enhance customer success. The ideal candidate will be fully bilingual in English and Spanish with at least 2 years of customer service experience. Responsibilities include identifying customer needs, measuring satisfaction, and preparing necessary documentation. This role offers a full-time...

  • Customer Success Specialist

    hace 3 semanas

    Buenos Aires, Argentina SAP A tiempo completo

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as a...

  • Customer Service Specialist

    hace 2 semanas

    Buenos Aires, Argentina GBS Group A tiempo completo

    Location: Remote - Anywhere in LATAM **Job Type**: Full-Time - Contractor Compensation: USD 1500/Monthly - To be considered for this position you must be fully Bilingual in English & Spanish._ About the role: As a Customer Service Specialist at GBS Group you will work closely with the Start-up Services Team. Customer Service Specialist's mission is to...

  • Remote Customer Care Specialist — World-Class Support

    hace 4 semanas

    Buenos Aires, Argentina Jules A tiempo completo

    A leading company in customer care seeks a Customer Care Specialist to provide world-class support to customers. This fully remote role involves developing product knowledge, maintaining detailed customer records, and ensuring high customer satisfaction. Ideal candidates are customer obsessed, possess strong problem-solving skills, and communicate...

  • German-Speaking Customer Care Specialist

    hace 2 semanas

    Buenos Aires, Argentina Adidas A tiempo completo

    A leading community support organization is seeking a Customer Care Specialist in Buenos Aires, Argentina. The ideal candidate must be fluent in both English and German, with a strong focus on customer satisfaction and problem resolution. This position is dynamic and hybrid, requiring occasional office presence. You'll make a difference in customers' lives...