Customer Service Specialist

hace 3 días

Buenos Aires, Argentina GBS Group A tiempo completo

**Client Services Specialist**
- Customer Success_

**Compensation**: $8.00 - $10.00/hour

**Location**:International Contractor

**Job Type**:Full-Time

**Minimum Experience**: Intermediate-level

**_ To be considered for this position you must be fully Bilingual in English & Spanish._**

As a Client Services Specialist at GBS Group you will work closely with Client Success Team. Client Services Specialist's mission is to deliver exceptional client service by offering valuable information, attending to the clients' needs to consistently create a positive first impression, and effectively handling call transfers and redirecting inbound sales calls.

Client Services Specialist must have proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response. Being able to achieve high performance goals and meet deadlines in a fast paced environment.

Key Responsibilities:

- Identify customer needs and help customers use specific features
- Measure Client Satisfaction (CSAT) and Experience (CX)
- Prepare documents and reports for the management team when needed
- Ability to empathize with our clients and be able to hear, identify and understand the client's needs and what is the motive behind it in order to respond effectively and efficiently.
- Ensure the client needs are met and the client is satisfied with the information and services provided, by proactively communicating with clients
- Analyze and identify relevant information to determine and communicate with management any issue that might arise
- Supports startup administrative functions and other departments as needed.
- Facilitate and prepare proposals for new clients or client renewals.
- Prior experience working in a tax or accounting firm is ideal but not required.

**Qualifications**:

- Fully Bilingual English & Spanish
- Prior customer service experience (at least 2 years)
- Extraordinary interpersonal and problem solving skills
- KPI’s Outcomes
- Knowledge in Customer Satisfaction Score (CSAT)
- Intermediate Google Apps & Microsoft Office skills (Outlook, Word, Excel, and PowerPoint)

Competencies
- Customer Service
- Empathy
- Relationship building
- Problem-solving and critical thinking

This position is eligible for:

- Paid Time Off

About GBS Group

At GBS Group we help entrepreneurs and executives create opportunities by building better businesses. We accomplish our mission by providing integrated business solutions to small and medium businesses. GBS Group has 4 main areas of expertise:

- Start-up Services
- Financial & Tax Advisory
- Business Consulting

At GBS Group, our diverse team of multi-disciplinary consultants partners with our clients to ensure that they are accomplishing their business goals.

  • Customer Service Specialist

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina Digital A tiempo completo

    We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...

  • Customer Service Specialist

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Digital A tiempo completo

    We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...

  • Customer Service Specialist

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Digital A tiempo completo

    We are seeking a dependable and customer-focusedSocial Media Customer Service Associateto manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates onPacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is primarily...

  • Customer Service Specialist

    hace 1 semana

    Buenos Aires, Argentina Chevron A tiempo completo

    Overview: Buenos Aires Downstream Service Center, provides back office and customer service support to the North America Lubricants business. Responsibilities for this position may include but are not limited to: - Analyzes customer problems situations related to invalid entry of master data, pricing master data or billing information to determine a...

  • Customer Service Specialist

    hace 1 semana

    Buenos Aires, Argentina Chevron A tiempo completo

    **Overview**:Buenos Aires Downstream Service Center, provides back office and customer service support to the North America Lubricants business. **Responsibilities for this position may include but are not limited to**: - Analyzes customer problems situations related to invalid entry of master data, pricing master data or billing information to determine a...

  • Customer Service and Operations Specialist

    hace 4 días

    Buenos Aires, Argentina Natural Cure Labs A tiempo completo

    **Customer Service and Operations Specialist** **Company**: Natural Cure Labs **Location**: Remote **Reports to**: CEO -------------------- - **Role Overview**: We need a “jack of all trades” to support immediate operational and customer service needs and grow with the company. This is not your standard admin or customer support role. You will be...

  • Customer Care Specialist

    hace 3 semanas

    Buenos Aires, Argentina Prometeo Talent A tiempo completo

    Sea Logistics Customer Care Specialist You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role :You will support customers by providing helpful information, answering... Customer Care Professional with German or French...

  • Customer Service Agent

    hace 2 semanas

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    At Fluid Truck our top priority is to provide our customers with a world-class experience. The ** Customer Care Specialist** will play a key role within the company to ensure we are exceeding our customer’s expectations. Our Customer Care Specialists go above and beyond for our customers and leave no stone unturned when solving customer issues. **As a...

  • Customer Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Warner Bros. Discovery A tiempo completo

    Customer Support Specialist Patrianna Overview Key responsibilities include: Customer Interaction: Provide accurate information about products and services, resolve issues and answer queries swiftly and professionally. Record Management: Maintain and update customer records and interaction logs accurately, ensuring all data is current. Head of Customer...

  • Customer Success Specialist I

    hace 5 días

    Buenos Aires, Argentina Park Place Technologies S. R. L. - Argen A tiempo completo

    Customer Success Specialist I The Customer Success Specialist I is responsible for developing account relationships with external customers as an extension of the Sales Team. This position is the key point of contact for customers and is responsible for facilitating all operational responsibilities that allow focus on selling and providing value to our...