Customer Support Agent
hace 2 días
**Customer Support Agent (Bilingual: EnglishSpanish)** The Business Context You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here's what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function. But, like humans, algorithms are what they eat. They're only as good as the rules they know and the data they're trained on. We're the team that helps model these behaviors. **About the Role** Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. **Job Overview** **Key Responsibilities** - Assist with account activation, integration troubleshooting, and product-related inquiries. - Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans). - Troubleshoot technical issues and escalate complex cases as needed. - Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions. - Collaborate with internal teams to escalate issues efficiently and improve customer service. **Qualifications**: **Qualifications**- High school diploma or equivalent; a degree in Business, Finance, or IT is a plus. - Bilingual fluency in Spanish and English, with strong verbal and written communication skills in both languages. - Previous customer service experience, ideally within technical support or financial services. - Familiarity with retirement plans or financial account management (401k, IRA) is advantageous. - Proficiency in Zendesk and Aircall is preferred. - Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment. - High attention to detail and ability to work both independently and as part of a remote team. - Must pass a background check. **Remote - Preferred locations: Costa Rica, Belize, Mexico** **Hours**: 45-50 hours per week 9-6pm US-ET **Must be able to work US-East Coast/New York Time Zone** **Compensation** - Type: Hourly - Rate: $5/hour Employment type: Contract Workplace type: Remote Seniority level: Entry Level
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Customer Support Agent
hace 1 semana
Buenos Aires, Argentina Patrianna A tiempo completo**Position Summary** Patrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If you're eager to contribute to a dynamic team and grow your...
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Customer Support Agent
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Buenos Aires, Argentina Buenbit A tiempo completo¿Te apasiona el mundo fintech y cómo la tecnología puede transformar la forma en que las personas gestionan su dinero y operaciones digitales? ¿Sos de quienes disfrutan ayudar a otros, resolver problemas y dejar una experiencia positiva en cada interacción? Entonces, esta oportunidad es para vos ✨ En Buenbit , estamos buscando un Customer Support...
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Customer Support Agent
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Buenos Aires, Argentina Bitso A tiempo completo**Working At Bitso**: We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep...
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Entry Level Customer Support Agent
hace 4 días
Buenos Aires, Argentina The Language Doctors, Inc. A tiempo completoThe Language Doctors are looking for enthusiastic **Entry-Level Customer Support Agents** to join our multicultural team. Our ceaselessly expanding company is dedicated to breaking language barriers and connecting cultures worldwide. As an Entry-Level Customer Support Agent, you will be the first point of contact; addressing inquiries, resolving issues, and...
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Spanish Customer Support Agent
hace 4 días
Buenos Aires, Argentina Invisible Agency A tiempo completo**Customer Support Agent (Bilingual: EnglishSpanish)** The Business Context You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here's what AI may be able to help the world with: finding medical diagnoses, teaching you...
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Ads Support Agent
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Buenos Aires, Argentina Cognizant Technology Solutions Corporation A tiempo completoAds Support Agent Join to apply for the Ads Support Agent role at Cognizant in Buenos Aires, Argentina. About The Role As an Online Ads Support Agent, you will play a key role in delivering exceptional customer experiences through email, chat, and phone support. You will be a valued member of the IOA team and assist users with varying levels of technical...
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hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Fudo A tiempo completoQuienes somosAcerca de FudoSomos una startup que combina experiencia en la industria gastronómica y pasión por la tecnología. Todos los días ayudamos a miles de restaurantes a lo largo de Latinoamérica a mejorar su servicio gracias a nuestro software de gestión y aplicaciones móviles. Nuestro sistema es líder en Chile y Argentina, y estamos creciendo...
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Ads Support Agent
hace 11 horas
Buenos Aires, Buenos Aires C.F., Argentina Cognizant Technology Solutions A tiempo completoAds Support AgentAbout the roleAs an Online Ads Support Agent, you will play a key role in delivering exceptional customer experiences through email, chat, and phone support. You will be a valued member of the IOA team and assist users with varying levels of technical expertise and contribute to a dynamic team supporting the Client Ads Product. Your ability...
