Agency & Trust Officer

**Facts**:

- Issuer Services Ops Tampa Hub perform the contractual obligation activities for more than 300 contracts for the following countries: Panama, Colombia, Peru, Brazil and Argentina.
- Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.

**Day-to day responsibilities**
- Contractual Obligations_
- Read, analyze, and understand the different contracts for each clients in different jurisdictions.
- According to the lecture of each contract, provide the necessary comments to the checklist provided (Transactional Checklist, Documentation Checklist, Deal Implementation checklist, Termination Checklist, and Accounting guideline).
- Review, input or approve (depending of the role) the operational activities into the Issuer Services Workstation platform according to the transactional Checklist.
- Review, input or approve (depending of the role) the evidence of each task performed into the system or Sharedrive.
- Review, input or approve (depending of the role) the day-to-day activities according to the contractual obligations for each client, using our core system as tickler.
- Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.)
- Review, input or approve (depending of the role and according to the A&T contract plus frequency) the commission collection letters to the clients.
- Accounting, Payments and Reconciliation_
- Review, input or approve (depending of the role) the information of the instructions received by the client into the payment system, in order to make the distributions of funds (domestic transfers, Checks, International transfers, book to book) according to the contracts.
- Review, input or approve (depending of the role) accounting entries, into the core system, according to the contract obligations.
- Record the commissions and their monthly accrual according to the Fee Schedule of each contract.
- Ensure to complete control log on a daily basis, in order to assurance that all instructions received were performed.
- On a daily basis, balance the accounts of the different A&T contracts.
- Act as account owner of the balance sheet review in the E-recon system, with the supporting documentation.
- Reporting_
- Produce local regulatory reports related to Agency & Trust business required by Regulators for Latin American Countries.
- Review, input or approve (depending of the role) the monthly (internal) financial statements of the trust agreements.
- Review, input or approve (depending of the role) metrics and controls related to all activities performed as defined by bank Policies or internal decision.
- Review, input or approve (depending of the role) the reports for each Latin American Countries: a) Billing Report, b) Aging Report, c) Account balance reports, among others.
- On a daily basis, Review, input or approve (depending of the role) the activities performed during the day through the operational checklist of the area.

Administrative activities
- Review, input or approve (depending of the role) operational deal implementation and deal termination activities related to the Agency & Trust product in Latin America.
- Provide assistance regarding Projects related to Agency & Trust business.
- Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country.
- Update of procedures, instructions, manuals and checklist of the area.
- Work closely with the local team of the control of the Secured Room which maintain the A&T contracts.
- Work on holidays and at different time-zones to service the respective Latin American countries.
- Act as backup of other colleagues of the area.
- Review, input or approve (depending of the role) all the evidence for the Self-Assessment process in the systems.
- Provide support in any other activity that is assigned.

**Qualifications**
- Bachelor’s Degree is required. Specialization in Economics, Finance, Business Administration, Accounting.
- Preferable experience in Agency and Trust business in a financial institution (Capital Markets and Fiduciary Products)
- Minimum 3 Years’ experience in the financial service industry.
- Proficiency in English, Spanish and Portuguese (desirable)
- Advanced knowledge in Microsoft word, excel and PowerPoints
- Ability to work properly and effectively as a member of the Operations Team, aimed at achieving the group's objectives.
- Ability to work well under pressure, with tight deadlines and heavy workload must of the time.
- Must have excellent attention to detail and accuracy.
- Experience interacting with all levels of people (Junior, Middle, Seniors)
- Experience in giving presentations to all level and communicate effectively.

Focus on controls.
- Excellent client relationship skills, as will be having daily interaction
- Proven interpersonal skills. Customer focused. Highly organ