Technical Customer Support Officer

hace 5 días

Buenos Aires, Argentina OMC, Inc. A tiempo completo

**About Taskmaverick**

Taskmaverick is an Automated Business Manager. It is a unique B2B solution with no apparent competitor in the marketplace. Its features include, but are not limited to, the following:

- It automates and streamlines workflow and business processes;
- It reminds, guides, and motivates staff before every performance;
- It gamifies work to increase work efficiencies;
- It promotes execution quality and staff accountability;
- It systematically detects business risks while also preventing legal liability, especially from HR issues such as: Sexual Harassment, Discrimination, Hour Wage Claims, etc.;
- It stores the knowledge acquired by a company over time, and it methodically spreads it to every department, team, and staff member, based on a customized schedule;
- It automates coaching and training staff, automatically confirming their understanding of every lesson;
- It provides detailed and actionable reports on every person, department, or team;
- It is simple to install, quick to integrate, and easy to use.

**Technical Customer Support Officer

Technical Customer Support Officer's responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Functions and Duties**:

- Assist with installing and configuring hardware and software
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams

**Requirements and Qualifications**
- 2+ years experience as a Technical Customer Support Officer or similar Customer Support role
- Degree in computer science, information technology or related field
- Excellent written and verbal communication, attention to detail and problem-solving skills
- Patience when handling tough cases
- Prior experience in tech support, desktop support, or a similar role

**Working Days**:  Monday to Friday (with potential for weekend shifts).

**Shift Duration**: Your choice, between 5-hour to 8-hour shifts.

**Time Range**:  Between 09:00am and 17:00pm PST (13:00pm and 21:00pm Argentina Time).

**Job Types**:Part-Time or Full-time.

**Compensation**:We offer competitive compensation based on each person’s experience and qualifications.

Application Question(s):

- Please provide your LinkedIn:
**Education**:

- Bachelor's (required)

**Experience**:

- Technical Customer Support Officer: 5 years (required)

**Language**:

- English (required)

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