Senior Customer Service Agent I

hace 2 semanas

Buenos Aires, Argentina Ecolab Inc. A tiempo completo

Ecolab is seeking a **Senior Customer Service Agent I** to provide customer service support for Food and Beverage, Textile Care, and Life Sciences business units supported by North America Customer Service. This broader scope of responsibility significantly adds to the complexity and training required for this position.

**What’s in it For You**:

- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

**What You Will Do**:

- Adhere to company and department policies and procedures
- Achieve individual goals utilizing good time management skills
- Respond promptly to daily calls and from multiple divisions
- Process DFO orders and inquiries between calls
- Research and respond to customer and field complaints
- Review and process orders placed via digital channels

**Position Details**:

- The hours for this role will be set hours between 8am - 5pm (central time), Monday - Friday

**Minimum Qualifications**:

- High school diploma or equivalent
- 6 months of Customer Service experience

**Preferred Qualifications**:

- Undergraduate degree completed or in process
- Strong oral and written communication skills
- Ability to work independently in a multi-division, fast paced environment
- Experience with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
- Knowledge of Ecolab’s policies and procedures

**Our Commitment to a Culture of Inclusion & Belonging**
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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