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Customer Service Agent
hace 2 semanas
**Customer Service Agent 1
**Location: Buenos Aires, Argentina**
**Work hours: Monday-Friday 10 am - 7 pm (EST)**
- **Exciting Opportunity to Grow and Develop your Career**:
- **Work as part of a valued and collaborative global team**
**Why work for Hansen?**
- We are a global organization
- We are proud of our products, services, and people
- We value our family culture
- We have a fun environment where people are the key to our success
- Most important of all we want your talent to continue delivering all of above
A Customer Service Agent 1 will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
To be successful in this role you will need to be a motivated self-starter, capable of operating with mínimal day-to-day direction yet maintaining a high degree of proactivity and communication to clients and team members. You should also be proficient with Microsoft Office and general computer skills. The office environment is friendly and casual but will also require you to manage a high volume of calls involving inquiries and service issues.
**Essential Functions**
- Provides timely and accurate information to incoming customer inquiries and product knowledge requests.
- Processes customer orders/changes/billing concerns according to established department policies and procedures.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Back-office work
**Required Education and Experience**
- High School Diploma/GED
- Microsoft Office and General Computer experience.
- 1-3 years of customer service experience
- Advanced English Level
- Utility Industry is a plus
**_EEO/M/F/D/V - Please note that we will not be offering sponsorship for this role _**.
**#Argentina**
**#LI-Remote
