Managed Services Supervisor
hace 2 semanas
**The Work You'll Do**:
The Managed Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver services to clients by leveraging Sovos’ software products and tools. This role provides day-to-day support to team members, manages team tasks, performs performance management and leads process improvement initiatives to maximize internal efficiency and improve client experience. The Managed Services Supervisor may also be responsible for overseeing a specific Sovos team, product or service offering. This role requires a high amount of collaboration with the larger department team, with other teams across Sovos.
- What are my responsibilities going to be, more specifically?_
- Lead & mentor a team of Compliance Services Associates, Representatives and/or Senior Representatives
- Hold team accountable for high service levels while creating a culture of collaboration and professionalism
- Interview, hire, train, coach, appraise performance, reward and discipline employees
- Provide input into process and technology improvement, offering suggestions to build internal efficiencies, increase scalability and reduce risk
- Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable regulations
**What We Need From You**:
- Advanced English skills; collaboration with leaders and partners located in the United States
- Computer software knowledge; strong Microsoft Excel skills.
- Ability to learn quickly and become an expert on our software
- Related leadership and work experience, preferrable in business environment or a global company
- Ability to lead and empower teams to achieve individual and operational goals
- Excellent time management, decision making, and organizational skills
- Effective communication skills (verbal and written) to both technical and non-technical audiences
- Detail oriented and ability to work independently in a fast-paced environment
- Essential Job Functions:
- Interact effectively with teammates and colleagues
- Comprehend and communicate complex concepts
- Concentrate, analyze and resolve complex problems
**How You’ll Grow**
Growth is serious business at Sovos
- In the past 12 months, nearly one-third of our employees experienced career growth in the form of promotions, career changes, and lateral moves
- Merit-based compensation philosophy and a corporate bonus program
- There are clear paths of growth within our roles
**What We Can Offer**
The opportunity to grow as a professional - and as a person - through various company-provided development opportunities, including:
- SovosYOU
- CLOUD Rotation Program
- The IDEA Mentor Program
- LEADS and IMPACT
- Progressive Wellness Program
The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements. In fact, 45% of CFOs say compliance is their “biggest growth challenge.” That is why over half of the Fortune 500 counts on Sovos to solve their complex business-to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients’ success.
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