Supervisor, Compliance Services

**Build your future with Sovos.**

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we

**The Work You'll Do**:
The Compliance Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver services by leveraging Sovos' products and tools. The Compliance Services Supervisor is responsible for ensuring that all regulatory deadlines are met by the team while delivering an outstanding customer service experience to clients. This role provides day-to-day support to team members, manages team tasks, performs performance management and leads process improvement initiatives to maximize internal efficiency and improve client experience.
- More specifically, you will:_
- Lead a team of Compliance Services team members (ranging from entry-level associates to team leads)
- Hold team accountable for high service levels while creating a culture of collaboration and professionalism
- Interview, hire, train, coach, appraise performance, reward and discipline employees
- Provide strong leadership, guidance, and mentorship to the team
- Provide input into process and technology improvement, offering suggestions to build internal efficiencies, increase scalability and reduce risk
- Monitor client activities to ensure timely completion of compliance related tasks
- Provide assistance to team members in resolving client issues
- Manage client escalations
- Create department goals and steer team to successful completion
- Create and manage department process controls
- Follow through on supervisory responsibilities in accordance with the organization's policies and applicable laws
- Perform other duties and special projects as assigned
- Take full responsibility for ensuring internal and external customer satisfaction
- Assume and execute additional responsibilities as assigned

**What We Need From You**
- At least three years of client service related work
- Excellent time management, decision making and organizational skills
- Ability to lead and empower teams to achieve individual and operational goals
- Excellent interpersonal and professional communication skills
- Ability to work as a member of a team and cross-functionally
- Detail oriented and ability to work independently in a fast-paced environment
- Strong management skills with organizational, process, and customer service skills

**What Does Sovos Offer You?**

The tools to enhance your life - because we want you to enjoy your life outside of work and inside
- Flexible Time-Off
- Comprehensive Health benefits
- Meal Vouchers to assist with food expenses
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Virtual English Club through Rosetta Stone, and more

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

**Company Background