Account Manager

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet customers' needs and create a seamless experience across their journey.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping both our customers and partners depends solely on the talented individuals that make Expereo a dynamic, effective, multicultural, and equitable environment.

Could you be our next **Account manager** we are seeking a motivated and results-oriented Account Manager to join our team at Expereo. As an Account Manager, you will be responsible for managing a portfolio of clients, building strong relationships, and ensuring their satisfaction with our products and services. You will serve as the main point of contact for clients, collaborate with internal teams, and contribute to the growth and success of our business.

**Job requirements**:
**What we expect of you**
- Build and maintain strong relationships with assigned clients, understanding their business needs and goals.
- Serve as the primary point of contact for client inquiries, requests, and concerns.
- Conduct regular check-ins and meetings with clients to assess satisfaction and gather feedback.
- Collaborate closely with cross-functional teams to deliver solutions that meet clients' requirements.
- Present and demonstrate products or services to clients, highlighting their value proposition.
- Identify upselling and cross-selling opportunities within your client base.
- Develop account plans and strategies to maximize client retention and revenue growth.
- Prepare and deliver regular performance reports and business reviews to clients.
- Proactively address client issues, troubleshoot challenges, and resolve conflicts as they arise.
- Stay informed about industry trends, market developments, and competitor activities to provide insights to clients.
- Attend industry events, trade shows, and conferences to represent the company and network with clients.
- Ensure accurate and up-to-date client information and activities in the CRM system.
- Collaborate with the sales team to support new client onboarding and account transitions.
- Achieve and exceed assigned sales targets and objectives.

**Skills & Experience**:

- Proven experience in account management, sales, or customer relationship management.
- Strong understanding of the industry, market trends, and competitive landscape.
- Excellent communication and interpersonal skills.
- Ability to build rapport and establish trust with clients.
- Effective negotiation and problem-solving abilities.
- Self-motivated and results-driven approach.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong organizational and time management skills.
- Ability to work independently as well as part of a collaborative team.
- Detail-oriented and capable of managing multiple tasks simultaneously. Willingness to travel for client meetings and industry events as needed.

EEO (Equal Employments Opportunities) Statement: Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition We provide a fast-paced, multicultural office environment that rewards hard work and team players. Our positive and inclusive company culture ensures that our teams are happy, support each other, and are committed to providing our customers with quality work.