Salesforce Solution Architect

**About Cloudsquare**:
Founded in 2018, Cloudsquare is an up-and-coming Salesforce SI and ISV Partner. We help small and mid-size businesses in the FinServ and Healthcare sectors leverage the Salesforce platform to its full potential. We partner with companies that are looking for custom tailored Salesforce solutions. Additionally, we provide a suite of Salesforce products that we sell via Salesforce AppExchange.

Even though we emphasize the importance of investing in each individual, Cloudsquare has a strong team mentality. We tackle projects as a team and make sure to learn from one another. Working at Cloudsquare gives you the opportunity to have a voice and make a tangible difference in a new company with a bright future and grand aspirations.

**Position Overview**:
The mission for this role is to support up to 3 clients with complex business requirements in the capacity of Lead Business Analyst while supporting fellow Business Analysts within the Delivery department on their assigned projects through design blueprinting and mentoring.

**Outcomes**:

- PROFESSIONAL SERVICES REVENUE: Serve as the Lead Business Analyst for up to **three clients** with above average requirement complexity generating at least **$200,000 in annual spend for each**.
- AMPLIFICATION: Maintain at least a **2.5 amplification score**, which will support 2.5 team members with development work full-time (for every 1 hour billed, 2.5 additional billables are generated)
- PROJECT ALIGNMENT: Support Business Analysts during a project’s solution design phase in the capacity of a Solution Architect by providing a solution blueprint aligned with the project plan and client’s budget, resulting in **zero non-billable work**
- MANAGED SERVICES: Support Business Analysts on assigned projects to achieve a **80% project to managed services conversion rate** via design review, elicitation efforts, and scope clarification.
- COACH: Elevate **one Business Analyst into a Senior Business Analyst** per year through mentoring, recurring syncs, and aligning with the Principal Business Analyst on the BA’s training and certification plans.

**Responsibilities**
- Serve as the technical leader for the team in determining the best approach to a requirement.
- Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products
- Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
- Provide hands-on, expert-level technical assistance to developers
- Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions
- Coach and mentor junior technical and functional team members
- Serve as the main point of contact for clients and be the first line of support for any client questions or issues
- Share best practices and be consultative to clients throughout duration of the project - act as a trusted partner
- Lead project meetings with clients and their stakeholders
- Gathering requirements from clients and translating them into features for a developer to build
- Participate in process flow analysis and process redesign along with Project Manager
- Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs
- Writing test cases that can be delivered to clients and support them during UAT
- Comfortable training clients on Salesforce and newly built features
- Provide current best practice and third-party solution alternatives from the AppExchange

**Minimum Qualifications**
- Minimum of 5+ years of Salesforce experience
- Proficient with AppExchange and commonly used Salesforce Apps like Conga and DocuSign
- Must provide solutions that are highly scalable, extensible and easy to maintain while keeping the overall end-user experience in mind
- Must demonstrate a strong understanding of data architecture best practices
- Must demonstrate a strong ability to design solutions based on functional requirements
- Experience in FinServ, General Business, or Health Care industries preferred

We are looking to fill this position ASAP

Application Question(s):

- What is your expected salary range?

**Experience**:

- Solution Architecture: 5 years (preferred)
- Salesforce: 4 years (preferred)

**Language**:

- English (preferred)