Bilingual Customer Service Representative

hace 3 horas

Buenos Aires, Argentina Omnie A tiempo completo

We are seeking a highly motivated and experienced Spanish Bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional client support while leveraging your expertise in ecommerce and process improvement.

**Responsibilities**:

- Utilize expert knowledge ecommerce & CRM platforms to assist customers with their order placement, service inquiries and ongoing support needs.
- Provide accurate, timely information to customers regarding order status, progress reports and refunds.
- Collaborate with internal teams to ensure efficient and seamless order processing and service delivery.
- Troubleshoot and resolve customer issues effectively, demonstrating empathy and professionalism at all times.
- Providing personalized support and recommendations.
- Identify opportunities for process improvements and work closely with the management team.
- Maintain detailed records of customer interactions, inquiries, and resolutions in our database.
- Build and maintain strong relationships with clients, understanding their unique needs.
- Stay up to date with product/service knowledge, industry trends, and best practices.
- Collaborate with cross-functional teams to address customer feedback.

**Requirements**:

- _**Must be Bilingual (English and Spanish)**_
- Proven experience (3+ years) as a Customer Service Representative or similar role, in an ecommerce or online retail environment.
- In-depth knowledge of order management, and payment processing.
- Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
- Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.
- Ability to handle multiple tasks simultaneously and prioritize workload effectively.
- Proficiency in using CRM systems and other customer service tools.
- Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.
- Strong attention to detail and organizational skills, ensuring accurate and timely follow
- up with customers.
- Experience in process improvement and the ability to identify areas for operational efficiency.

**Qualifications**:

- _**LATAM applicants only.**_
- Proven experience as a Customer Service Representative or similar customer support role.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- Empathetic and patient demeanor with a customer-centric mindset.

**Schedule**:

- Sun, Mon, Tue, Fri, Sat - 6:00am to 2:00pm PST
- Wed, Thu - Days off

**Wage**:

- 6 USD per hour

**How to Apply**:

- _**Please submit a link to your most recent resume and a 20-30 second voice introduction.**_ Note that we won't review submissions without a resume and voice recording.

Pay: $6.00 per hour

Application Question(s):

- Do you have a minimum of 3 years of experience in customer service?
- Please paste your 20-30 second voice recording here (in English and Spanish)

Work Location: In person

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