Application Support Analyst

The Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities**: - The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications. - Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation. - Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. - Act as a liaison between users/traders, interfacing internal technology groups and vendors - Participates in disaster recovery testing - Develop and maintain technical support documentation. - Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements. - Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. - Exchanges ideas and information - Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. - Performs other duties and functions as assigned in a concise and logical manner. - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. **Qualifications**: - 2-5 years experience in Application support - Bachelor’s/University degree or equivalent experience - B1/B2 English Level - Basic knowledge or interest about apps support procedures, concepts and of other technical areas. - Participation in some process improvements. - Knowledge/ experience of problem Management Tools. - Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence - Good customer service, communication and interpersonal skills - Good knowledge of the business and its technology strategy - Consistently demonstrates clear and concise written and verbal communication skills - Knowledge of issue tracking and reporting using tools - Good all-round team member - Effectively share information with other support team members and with other technology teams - Ability to plan and organize workload - Ability to communicate appropriately to relevant stakeholder **Technical Skills** - Knowledge on Linux operating system - Knowledge on operating system scripting - Basic knowledge on JAVA/C++/Python/Perl - Basic knowledge on SQL - Knowledge on file transmission tools and job scheduling tools such as Connect Direct (NDM)/SFTP and AUTOSYS is a plus - Working knowledge/practical experience with Production Support area is a plus - Knowledge on monitoring like ITRS is considered as a super plus - **Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting