Service Delivery Manager

hace 2 semanas

Buenos Aires, Argentina Thales A tiempo completo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

At **Thales**, we deliver cutting-edge **PAY Solutions** that power secure transactions across the world. We are looking for a **Service Delivery Manager (SDM)** in Argentina to ensure our customers receive outstanding support and service, driving satisfaction and long-term partnerships.

As SDM, you will be the key interface between Thales and our clients, managing **support & maintenance contracts** for software and equipment while ensuring compliance with **SLAs and contractual commitments**. You will play a critical role in **incident management, problem resolution, and continuous service improvement**.

**Responsibilities**
- Act as the **primary point of contact** for customers under support & maintenance contracts.
- Oversee customer accounts: reporting (KPIs, SLAs), advising on solution evolution, managing renewals, and identifying up-sell opportunities.
- Ensure **financial follow-up** of contracts and monitor customer satisfaction.
- Manage small projects related to **change requests, solution evolution, and continuous improvement**.
- Handle **incident management** including follow-ups, escalations, and SLA compliance.
- Coordinate actions defined by contract, such as **preventive maintenance, new software releases, and installations**.

**Qualifications & Experience**
- Bachelor’s or master’s degree in business**, Computer Science, Electronics Engineering, Telecommunications, Industrial Engineering** or a related field.
- ** 5+ years of experience** as a Service Delivery Manager or similar role in IT solutions, system integration, or complex client-facing environments.
- Strong communication skills in **Spanish and English (B2 level minimum)**.

**Position Requirements**
- ** Hybrid role** based in **Buenos Aires, Argentina**.
- Availability for **international travel within LATAM** when required.
- ** Argentinian citizenship** or valid work permit.

**Say HI and learn more about working at Thales** (Click Here)

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