Client Success Lead

hace 3 días

Capital Federal Buenos Aires, Argentina Pro Coffee Gear A tiempo completo

**About**:
**Client Success Lead**

In this role, you will own several business-critical functions:
**Client Success**:We sell a variety of commercial equipment that requires either professional installation or someone who's familiar with the plumbing and electrical requirements. While we're continually building out automated ways to address any questions our clients have before they have them, a fraction of our clients still need help or have questions regarding their equipment. This typically consists of the following
- ** Install coordination**:Our clients sometimes need support identifying and coordinating the installation of their equipment; particularly espresso machines and brewers. We have a map of technicians we use to identify qualified companies to use. In other cases, you may need to search them out independently.
- ** Client questions or issues**:Some clients have questions about operating their machine, install or run into issues with operating their machine. You will need to ensure they are addressed by coordinating with / handing off to our aftersales lead or helping draft responses.
- ** Shipping logistics, damage & returns**:Sometimes shipments are damaged and claims need to be filed related to these issues. We also need to coordinate communication with our clients about returns and address any related issues. You will be managing these items or ensuring the right people are informed or take action in response to these issues.
- ** After sales Orders**:Once our customers purchase an espresso machine with us, they frequently follow up and order other related items like parts, filters, and accessories. While we already have some of these items on our website, there are many items we don't yet have listed, which require some research and coordination to fulfill.
- ** Process Improvement**:You will have a front row seat to recurring activities that could be streamlined or automated. We leverage software automation as much as possible at our company and look forward to hearing your input on how things might be made more efficient.

**Pro Coffee Gear** provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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