Customer Service Representative

hace 5 días

Buenos Aires, Argentina GlobalBlue_IT A tiempo completo

Main duties and responsibilities
- Communication with customers in written and via phone with defined SLA (response time) and quality standards
- Keeping records of customer´s interaction and contacts
- Researching required information using internal systems and resources
- Communication and coordination with CS Team members, internal departments, and GB offices
- Following-up in customer inquiries not immediately resolved
- Identifying and escalating priority issues
- Recommending process improvements
- Duties and responsibilities can be changed after arrangement

Principal accountably
- Providing customers with correct and complete information
- Ensuring maintaining of KPIs and SLAs
- Ensuring the contact logging software is correctly used to allow reports and analysis
- Maintaining internal rules

Reporting and collaboration
- Reporting to Customer Service Team Leader
- Member of the local Customer Service Team
- Collaboration with internal departments and GB offices

Key competencies
- Secondary education degree or University degree (Bc/MA)
- Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
- Fluent knowledge of Spanish (upper-intermediate, both written and spoken)
- PC literate with experience with MS Office
- Good communication skills

Preferable skills and competencies
- Previous experience in Customer Service is an advantage (international environment is a significant advantage)
- Customer oriented
- Attention to detail and accuracy
- Enjoys a fast paced, ever changing environment
- Team player
- Good analytical skills, focused on problem solving
- Ability to handle stress
- Multi-tasking
- Experience with Salesforce

Education and qualifications

Secondary education degree or University degree (Bc/MA)

Experience

Previous experience in Customer Service is an advantage, but not a must. Position is suitable also for fresh graduates.

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