Senior Sales Support Engineer

Job Category

User Experience

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

MuleSoft, a Salesforce Company, is looking for talented, innovative, and passionate software engineers to join our highly skilled Technical Operations team.

We are looking for engineers who get an immense amount of pleasure in seeing how their ideas enable others to move fast and have a huge impact on the business.

If you have a sense of ownership, like to have room for innovation, want to be part of one of the fast-growing teams of the company, get involved in the business, and solve its problems leveraging the latest trends in technology and best practices, this will be the right opportunity for you.

**Responsibilities**:

- Design, validate, and implement new projects, modules, and features across all tiers: database, integrations, business logic, core services and user experience.
- Learn about our customers, business processes, and outcomes while providing support
- Resolve complex technical issues and drive innovation that improves system availability, scalability, resiliency, and performance
- Be a great team player and collaborate with stakeholders to achieve common goals.
- Innovation, innovation, and more innovation.

**What you’ll achieve**:
3 months:

- Complete your onboarding process, including MuleSoft’s onboarding training
- Become comfortable with Salesforce, and particularly Mulesoft, tools, and processes by partnering with a member of your team to ramp up effectively
- Become a MuleSoft certified developer.
- Become comfortable with the team's active projects and development processes
- Start cutting code

6 months
- Gain confidence with our architecture.
- Participate in solution designs.
- Know the business, stakeholders and customers.

12 months:

- Work with the team to deliver more significant, longer-term, or larger-scale projects
- Become active by proposing, owning and implementing new ideas

**What you’ll need to be successful**:

- Strong back-end development experience with an in-depth understanding of OOP, design patterns, data structures, algorithms, and concurrency
- Great engineering skills, and elegance in your work
- A strong sense of ownership of the work you do and the belief in doing things the right way for the right reasons
- Proven track record of solving problems creatively
- A fanatical pursuit of quality with a strong appreciation for the connection between the software you build and the experience it delivers to customers
- A growth mindset and willingness to solve challenging problems and learn
- Deliver high-quality code in a fast-paced, dynamic agile team environment

**Desired Skills**:

- Experience developing REST APIs
- Experience in UI development, i.e. React, Angular
- Experience with CI/CD
- Experience in leveraging ML and AI technologies
- Experience in agile software development, and short release cycles
- Experience in Docker and Kubernetes

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.